1 iPhone not detecting 5 Ghz network of RE550 other iPhones and laptops are

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1 iPhone not detecting 5 Ghz network of RE550 other iPhones and laptops are

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
1 iPhone not detecting 5 Ghz network of RE550 other iPhones and laptops are
1 iPhone not detecting 5 Ghz network of RE550 other iPhones and laptops are
2022-07-04 05:58:45 - last edited 2022-07-04 05:59:49
Model: RE550  
Hardware Version:
Firmware Version:

Hi All
 

i used my iPhone 13 to set up the range extender (RE550).

 

whenever I scan for wifi networks, it only shows my main router and 2.4 GHz network of range extender. The only time 5 GHz network shows up is why I "forget" my main router which is quite bizzare. So everytime I am on the second floor of my house amd trying to use the 5 Ghz network, i click on forget password of my main network and 5 Ghz network appears immediately.

 

Strangely, I have 3 other iPhones in my house and none of them seem to have this issue. All other iPhones and my laptops detect all three networks i.e. main network and extender's 2.4GHz and 5 GHz network. Its only this iPhone 13 (which I used to set up the extender) seems to be having this issue

 

Any recommendation?

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Re:1 iPhone not detecting 5 Ghz network of RE550 other iPhones and laptops are
2022-07-05 02:28:25

Hello   @JJ89 

Here is my reply on your another post. 

  • Ensure the 5Ghz Wi-Fi signal is strong for your network device, at least 2-3 Wifi bars, or it is possible the 5Ghz signal is too weak and unstable. 
  • Use different Wifi SSIDs for router and range extender, and see if network could not see router 5Ghz SSId or Extender's 5Ghz SSID from time to time. 

As this occurs on one iPhone 13 , and other iPhones does not have similar issue, you may need to reach to Apple support and update the network adapter on iPhone. 

Here is a similar thread in Apple forum that lead you to their support. 

https://discussions.apple.com/thread/253497224

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Re:1 iPhone not detecting 5 Ghz network of RE550 other iPhones and laptops are
2022-07-05 07:35:56

  @Solla-topee thanks a lot for your response. 
 

On your first point, do you mean 5 Ghz network of main router ?

 

I am already using different SSIDs for main router and extender

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