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2.4Ghz stops working in Tp-Link Archer C6U

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2.4Ghz stops working in Tp-Link Archer C6U

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2.4Ghz stops working in Tp-Link Archer C6U
2.4Ghz stops working in Tp-Link Archer C6U
2022-07-18 06:00:52 - last edited 2022-07-18 06:04:50
Tags: #2.4 Ghz not working
Model: Archer C6U  
Hardware Version: V1
Firmware Version: 1.0.4 Build 20201230 rel.53346

Hello Team,

 

I am experiencing connection drops on 2.4Ghz, it's not even showing in the devices. Previously also I faced the same issue and I connected to a service center engineer over a call, he recommended some settings which I did, after it starts working but after 2 days again the same issue I started facing. The firmware is also up to date, channel number is 11 and channel width is 40MHz. Please help me to resolve this issue ASAP.

 

 

Thanks,

Monis 

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5 Reply
Re:2.4Ghz stops working in Tp-Link Archer C6U
2022-07-19 03:32:52

Hello @Monis 

 

Thank you for reaching out to us and welcome to the TP-Link community.
 

Do you mean the 2.4G signal may disappear when it stops working? Only the 2.4G connection drops, wired and 5G connection are good? If that is the case, it's suggested to review the wireless networks around you via a Wi-Fi analyzer and try to choose one with less interference with others, then monitor the connectivity. You may follow this FAQ to troubleshoot further.

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#2
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Re:2.4Ghz stops working in Tp-Link Archer C6U
2022-07-20 06:27:42
Hello Kevin, In my case, 2.4Ghz band is not working, however the 5Ghz is working fine. 2.4G SSID is not appearing in the devices. I am not using wired LAN in my home.
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#3
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Re:2.4Ghz stops working in Tp-Link Archer C6U
2022-07-20 07:37:04

@Monis 

 

If that is the case, I assume the wireless 2.4G might be broken, please continue discussing this with the local tech support to be advised further.

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#4
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Re:2.4Ghz stops working in Tp-Link Archer C6U
2022-08-02 05:45:36

  @Kevin_Z 

 

Do you want me to go at TP link service center and ask them for the solution?

 

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#5
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Re:2.4Ghz stops working in Tp-Link Archer C6U
2022-08-02 06:08:47

@Monis 

 

Yes, it's suggested to be advised further by the local tech support and take further actions.

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