AX1500 Wi-Fi 6 Router - keeps disconnecting from WAN - poor network

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AX1500 Wi-Fi 6 Router - keeps disconnecting from WAN - poor network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX1500 Wi-Fi 6 Router - keeps disconnecting from WAN - poor network
AX1500 Wi-Fi 6 Router - keeps disconnecting from WAN - poor network
2022-07-20 13:29:19 - last edited 2022-07-21 02:45:41
Tags: #WAN
Model: Archer AX1500  
Hardware Version: V1
Firmware Version: 1.3.1 Build 20220401 Rel. 57450(4555)

Hello guys,

 

My AX1500 Wi-Fi 6 Router keeps getting disconnected from WAN, losing the PPPOE connection made (and so disconnecting any device connected through WiFi to it).

 

First I want to know if there is an actual problem with the router of if the problem is from my ISP (ISP tells me they don't give support since the router is my own and not from them).

 

How can I start diagnosting this issue. It's getting annoying. Whenever I start playing something, the router is disconnected from WAN.

 

Thank you and regards,

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#1
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1 Accepted Solution
Re:AX1500 Wi-Fi 6 Router - keeps disconnecting from WAN - poor network-Solution
2022-07-21 02:45:32 - last edited 2022-07-22 00:54:16

Hello @SorinMiroiu 

 

If the connection is not stable when connecting to the AX1500 network, please go through the troubleshooting suggestions in the following thread to locate if the issue is caused by the ISP/modem or the router, then provide more details as requested in the thread:

Router Disconnects from Internet

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:AX1500 Wi-Fi 6 Router - keeps disconnecting from WAN - poor network-Solution
2022-07-21 02:45:32 - last edited 2022-07-22 00:54:16

Hello @SorinMiroiu 

 

If the connection is not stable when connecting to the AX1500 network, please go through the troubleshooting suggestions in the following thread to locate if the issue is caused by the ISP/modem or the router, then provide more details as requested in the thread:

Router Disconnects from Internet

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
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#2
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