Home Network Community > Wi-Fi Routers > AX11000 loses printer
< Wi-Fi Routers

AX11000 loses printer

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

AX11000 loses printer

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX11000 loses printer
AX11000 loses printer
2022-08-25 15:15:54
Model: Archer AX10000  
Hardware Version: V1
Firmware Version: V1.3

I saw this thread from 2020 and I am encountering the exact issue in 2022 with the latest firmware.  My printers are discoverable and work for sometime after the router reboot.  At some point (undetermined) - it loses connectivity.  I am unable to ping the printer IPs and hence nothing happens when I print.  Once I reboot - it works for some time.

 

Is it possible to downgrade the firmware until a fix is published?  or do you have a beta build I can try?

  0      
 
  0      
 
#1
Options
1 Reply
Re:AX11000 loses printer
2022-08-31 07:00:41

@nati9 

 

Can I confirm how does the printer connect to the AX11000? Wired or wirelessly? If it connects to the wireless network, which network does it connect to, 2.4G or 5G?

 

If the printer only supports 2.4G connection, please try disabling the Smart Connect on the AX11000, and connect the printer to the 2.4G network to monitor the connectivity. You can also modify the 2.4G wireless settings, and change the security to WPA2-PSK, AES.

 

How about other wireless devices, are they connected to the AX11000 fine?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router! Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 355

Replies: 1

About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.