Remote access on App
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Hello,
I have a series of Deco M5s installed in a building where I dont live. Until about 3 or 4 days ago, I was able to check on the Deco Mobile app the status of each M5 and also get a list of connected devices from home. However, since the last 4 days, I get this error message whenever I try to check the status on app:
"We couldnt find Deco
Something went wrong with the cloud service. Please try again later.
If you are unsusccessful after several attempts, connect to your Deco's WiFi network and try again. "
When i am at the building where its installed and connect to the wifi, then i can again see the status of Decos, devices connected etc.
Any idea why the remote access would suddently stop working? I havent changed any settings..
Hi, the remote control is based on the cloud server and Deco might be offline when APP reported.
"We couldn't find Deco. Something went wrong with the cloud service. Please try again later. "
That the internet service was temporarily interrupted or Deco itself was randomly disconnected would cause the failure of remote control.
So later, when the same issue started again, you could refer to this link to submit the APP log:
Thank you very much.