Deco M4 keeps deleting the network by itself

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Deco M4 keeps deleting the network by itself

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Deco M4 keeps deleting the network by itself
Deco M4 keeps deleting the network by itself
2022-09-13 12:18:24
Model: Deco M4  
Hardware Version:
Firmware Version:

This morning when I woke up my wifi connection said it had no internet connection and my M4 wifi-boosters were all flickering blue. I've reset my modem since then and when I opened the Deco app on my phone it said that my network had been deleted. I tried setting up new networks since but every single time after about 1-2 minutes it says the network has been deleted again. What can I do about this?

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Re:Deco M4 keeps deleting the network by itself
2022-09-14 02:38:04

  @Denniz 

Thanks for the feedback and I might to follow up on your case by email.

Could you please help me get the following information:

1. Please send me a private message about the MAC address of the main Deco M4.

2. Please refer to this link to submit the APP log:

3. May I know who is your internet service provider and how about the model number of your fiber/cable modem?

 

Thank you very much.

Wait for your reply.

 

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