Unable to making and receiving a call using rj11 phone port

Unable to making and receiving a call using rj11 phone port

Unable to making and receiving a call using rj11 phone port
Unable to making and receiving a call using rj11 phone port
2022-09-20 10:35:15 - last edited 2022-09-20 10:39:32
Model: TL-MR6500v  
Hardware Version: V1
Firmware Version: 1.2.0 0.9.1 v00a1.0 Build 210812 Rel.51351n

I tried to configure it with Airtel  and Jio sim, but in both sim Internet and SMS are working but calling is not working.

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Re:Unable to making and receiving a call using rj11 phone port
2022-09-21 06:28:22

  @NAgrawal 

 

Hi, please make sure the VoLTE is enabled on the Advanced->Telephony Mode page(it is on VoLTE mode by default, but the VoLTE switch is turned off by default below the telephony mode).

 

Besides, when you insert the same SIM card into your smartphone, are you able to make and receive calls properly? If so, please also check if the network falls back to 3G/2G when you are at a call or always stays on 4G.

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/
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Re:Unable to making and receiving a call using rj11 phone port
2022-09-21 06:52:16

  @Sunshine  VoLTE is enabled and SIM card is working properly in smartphone, i also tried another SIM card of other carriers.

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Re:Unable to making and receiving a call using rj11 phone port
2022-09-23 02:12:04

  @NAgrawal 

Hi, when you test the same SIM card in your smartphone, please confirm if the network falls back to 3G/2G or always stays on 4G when you are at a call, which is very important.

Then please send an email to support.forum@tp-link.com with forum ID 582728, our engineer will follow up to troubleshoot further.

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/
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