TP-Link Cloud keeps disconnecting on my AX50

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TP-Link Cloud keeps disconnecting on my AX50

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TP-Link Cloud keeps disconnecting on my AX50
TP-Link Cloud keeps disconnecting on my AX50
2022-09-26 05:06:11
Tags: #DDNS #TP-Link CLoud
Model: Archer AX50  
Hardware Version: V1
Firmware Version: 1.0.11 Build 20220526 rel.63519(5553)

My TP-Link Cloud keeps disconnecting hours or even minutes after I log in. If I reboot, it disconnects.

 

I've tried updating the firmware and returning the router to factory settings and setting everything up again.

 

I need to use my dynamic DNS and this is making it hard to do that.

 

Any ideas?

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#1
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Re:TP-Link Cloud keeps disconnecting on my AX50
2022-09-27 09:20:50

Hello @julianomnunes 

 

Are you reporting a similar issue as reported by arman_1397 in this thread?

 

If that is the case, I will try to explain it. When you login to the router web GUI by entering the device username and password, it will login locally by default. It looks like you are unlinked from the TP-Link Cloud when you go to the TP-Link ID page, but that is not true, you just reenter your TP-Link ID credentials, you can still login and link to the cloud account fine.

 

When you are mentioning the Dynamic DNS is not working, can you please explain more?

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Re:TP-Link Cloud keeps disconnecting on my AX50
2022-09-27 22:20:46

  @Kevin_Z I noticed my TP-Link DDNS wasn't active when I tried to use my Wake-On-Lan over the internet. My address wasn't even responding to pings. Then I went to the router settings, logged in with my local password (as I usually do) and found out I was logged out of TP-Link Cloud -- both on the router itself and on the DDNS settings (though I guess it's the same thing).

 

So I logged back into TP-Link Cloud and my DDNS came back online.

 

But the next day I tried using Wake-On-Lan over the internet again and nothing happened. Logged into the router (again with my local password) and found out I had been logged out of TP-Link Cloud once again.

 

This kept happening over and over.

 

Now I tried logging into the router not with my local password, but with my TP-Link Cloud ID and everything seems fine. DDNS is online, Wake-On-Lan works as it should.

 

I think that, all in all, it's a very awkward situation. If I log into the router using my local password and THEN log into TP-Link Cloud, the connection to the latter goes down after a while. But if I log into the router using my TP-Link Cloud ID directly, it works.

 

Why, then, are there two separate login methods, and one of them is contained within the other AND works differently depending on how I use it?

 

There shouldn't be an option to log into TP-Link Cloud ID after logging locally, if that connection is going to go down in a few hours or minutes. It should be one or the other, local or cloud. Or at least there should be a warning of some sort.

 

Anyway, it all seems to be working fine now -- despite the "long" road I had to make work of a simple thing like a cloud account.

 

Thanks!

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#3
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