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Deco M4R ridiculously slow speed.

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Deco M4R ridiculously slow speed.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

cian

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2022-10-04 03:02:29

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Registered: 2022-10-04

Deco M4R ridiculously slow speed.

2022-10-04 03:02:29

Model: Deco M4

Hardware Version: V2

Firmware Version: 1.5.5 Build 20220823 Rel. 41353

I am having trouble with 1 of my mesh. My set up is just 2 mesh in a 90sqm house with 2nd floor.

The one having trouble is the one I placed in our stairs.

Facts:

The location of mesh in the stairs have a full bar 5G signal
It's outputting only 2.4G
Very slow connection and constantly disconnecting

I did troubleshoot and here are the steps:

Reset both mesh
Connect the Stairs mesh (problematic) directly to internet via the provided cable
Test network connection: 9.27 Mbps
Remove the Stairs mesh and tried the other one. Connect the other mesh directly to internet via the provided cable
Test network connection: 200.62 Mbps.

Details about the device:
AC1200 Whole Home Mesh Wi-Fi System

Model: Deco M4R(US) VER: 2.0

Firmware: 1.5.5 Build 20220823 Rel. 41353

SSID Deco_A4D8

1 Reply

David-TP

2022-10-14 09:55:33

Posts: 10141

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Registered: 2020-04-14

Re:Deco M4R ridiculously slow speed.

2022-10-14 09:55:33

@cian

Thank you very much for your time and patience.

When I checked your TP-Link ID, I see the main Deco is on 1.5.5 and the satellite M4 is on 1.1.9 Build 20200119 Rel. 75362. Based on the previous feedback, it is a local ISP-customized firmware for PLDT. So did you get these 2 units separately, one bought by yourself and the other provided by ISP directly?

Are you able to replace the Deco M4-1.1.9 the customized version with a general version?

As for the issue mentioned here:

Facts:

The location of mesh in the stairs has a full bar 5G signal
It's outputting only 2.4G
Very slow connection and constantly disconnecting

Were you trying to say the upstairs satellite M4 is only broadcasting 2.4ghz?

Thanks a lot.

Best regards.

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cian

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2022-10-04 03:02:29

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2022-10-04

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