Hello @mace_m_2001 

Can we confirm who is your ISP, and what is the WAN connection type on the AX50?

When the ISP modem recovers, will the AX50 internet LED stay orange until you restart it manually, or unplug the cable from its WAN then plug it back? Please login to the AX50 web interface page to check if there is a WAN IP address when the internet LED is orange, send us the screenshot. If there is still a WAN IP address and gateway when the internet is off before you manually restart the AX50, please try to change the DNS server on the AX50 to 8.8.8.8 and 8.8.4.4 under Advanced -> Network -> Internet, where you can find "Use the following DNS addresses", then monitor again.

@OMG_AX50 

Thank you very much for getting back with the detailed info.
 

Can you please confirm if you can always get the internet once the ISP modem is restarted? You can connect the ISP modem to a computer directly, then try to power the modem off then on, check if you can still get the internet on the computer.

If that always connect fine, please connect the AX50 back to the internet, when the internet disconnect next time, please log into the router web page, click on the Release button then Renew to observe if the internet will be back. Please save and send us the system log for further analysis.

@OMG_AX50 

Just found that you are not the poster, are you having the same issue? Or you are using another account?