AX73: Internet connection dropping randomly
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Hello,
My setup is following:
optical fiber ---> Modem -(ethernet)-> Router AX73 ---> Second Router AX73 working as AP ---> different devices both LAN and WiFi.
Both AX73 are new, but are dropping connection constantly. Orange light is on, when disconnected. Meanwhile router statistics shows, that main router is online without any connections issue, since last restart. ISP guys told me, that there are no disconnects in the modem too.
Does anyone have any idea how to fix this? I have tried all the usual suspects (disabling Smart connect, changing wifi channels etc), without any luck. I set new LAN cables between modem and routers too, again with no luck. Connection drops for 30-90 seconds, then reconnects and works again.
System log is full of messages about Led-Controller. I will paste system log if needed.
Here is what system on AP log looks like:
2022-10-19 09:57:14 Led Controller INFO [1133] Start to run WAN1_ON
2022-10-19 09:57:14 Led Controller INFO [1133] Start to run WAN0_OFF
2022-10-19 09:57:14 Led Controller INFO [1133] Start to run LAN_ON
2022-10-19 09:56:59 Led Controller INFO [1133] Start to run WAN1_OFF
2022-10-19 09:56:59 Led Controller INFO [1133] Start to run WAN0_ON
2022-10-19 09:56:59 Led Controller INFO [1133] Start to run LAN_ON
2022-10-19 07:42:38 Led Controller INFO [1133] Start to run WAN1_ON
2022-10-19 07:42:38 Led Controller INFO [1133] Start to run WAN0_OFF
2022-10-19 07:42:38 Led Controller INFO [1133] Start to run LAN_ON
2022-10-19 07:39:06 Led Controller INFO [1133] Start to run WAN1_OFF
2022-10-19 07:39:06 Led Controller INFO [1133] Start to run WAN0_ON
2022-10-19 07:39:06 Led Controller INFO [1133] Start to run LAN_ON
2022-10-19 05:17:14 Led Controller INFO [1133] Start to run WAN1_ON
2022-10-19 05:17:14 Led Controller INFO [1133] Start to run WAN0_OFF
2022-10-19 05:17:14 Led Controller INFO [1133] Start to run LAN_ON
2022-10-19 05:14:12 Led Controller INFO [1133] Start to run WAN1_OFF
2022-10-19 05:14:12 Led Controller INFO [1133] Start to run WAN0_ON
2022-10-19 05:14:12 Led Controller INFO [1133] Start to run LAN_ON
System log on main router:
2022-10-19 07:42:33 Led Controller INFO [1134] Start to run WAN1_ON
2022-10-19 07:42:33 Led Controller INFO [1134] Start to run WAN0_OFF
2022-10-19 07:42:33 Led Controller INFO [1134] Start to run LAN_ON
2022-10-19 07:40:02 Led Controller INFO [1134] Start to run WAN1_OFF
2022-10-19 07:40:02 Led Controller INFO [1134] Start to run WAN0_ON
2022-10-19 07:40:02 Led Controller INFO [1134] Start to run LAN_ON
2022-10-19 05:17:04 Led Controller INFO [1134] Start to run WAN1_ON
2022-10-19 05:17:04 Led Controller INFO [1134] Start to run WAN0_OFF
2022-10-19 05:17:04 Led Controller INFO [1134] Start to run LAN_ON
2022-10-19 05:14:17 Led Controller INFO [1134] Start to run WAN1_OFF
2022-10-19 05:14:17 Led Controller INFO [1134] Start to run WAN0_ON
2022-10-19 05:14:17 Led Controller INFO [1134] Start to run LAN_ON
Dear Kevin,
i tried different scenarios, following your advice. Here is what I came to:
1. Main AX73 is connected to fiber modem directly with LAN cable. 1Gbps Full duplex.
2. Will the internet be stable if the devices connect to the main AX73 - no it is not. Both main router and AP router diconnects randomly. Some times only AP disconnects, while main router does not. But what is most interesting is, that when I check main router Network Status in Advanced menu, there are no disconnects at all! It states, that router is online since last restart and Internet never dropped. Router has sheduled restart 4am each day. Same with AP.
3. My ISP is A1-Bulgaria. I spoke with them several times and they see no issue with their connections.
4. I can't test with a PC directly to fiber modem, because I will leave the whole house without internet. My family will kill me :) The other issue is, that disconnects are completely random. I can't stay and look at computer whole day. But I will try my best, to test this case too.
Only symptoms are - ORANGE led on both routers or on AP router. And this type of messages in the system log:
2022-10-24 16:40:55 Led Controller INFO [1134] Start to run WAN1_ON
2022-10-24 16:40:55 Led Controller INFO [1134] Start to run WAN0_OFF
2022-10-24 16:40:55 Led Controller INFO [1134] Start to run LAN_ON
P.S.
5. Tested the cables with Network Cable tester device and everything is connected properly.