Archer C7 won't let me log in by TP-Link ID

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Archer C7 won't let me log in by TP-Link ID

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Archer C7 won't let me log in by TP-Link ID
Archer C7 won't let me log in by TP-Link ID
2022-10-29 18:12:09 - last edited 2022-11-01 03:13:33
Tags: #DDNS
Model: Archer C7  
Hardware Version: V5
Firmware Version: 1.2.0 build 20211210 rel.51212 (4555)

Hello friends. I have two TP-Link Archer C7 v5 routers with firmware 1.2.0 build 20211210 rel.51212 (4555) and I was registered with my TP-Link account and had a registered TP-Link DDNS domain name to access the DVR. Since about a week I can't see the cameras, my free TP-Link DDNS account has been lost, and it won't let me log in using the TP-Link ID option, so I can't re-register the TP-Link DDNS domain name. I have tried it with the two routers that I have, which are the same and with the same version; I have reset them from the factory and it does not let me enter through the ID either (through the password it does, but in order to register a TP-Link DDNS domain name it is necessary to enter through the ID). Sometimes when trying to login using the ID I get the following error: 192.168.1.1/webpages/pages/userrpm/basic_account.1639116801566.html
mistake
this application has no explicit mapping for error so you are seeing this as a fallback
In the technical support of TP-Link they have not been able to give me a solution until now. Anyone know what might be happening?
Thank you very much and greetings to all.Hello friends. I have two TP-Link Archer C7 v5 routers with firmware 1.2.0 build 20211210 rel.51212 (4555) and I was registered with my TP-Link account and had a registered TP-Link DDNS domain name to access the DVR. Since about a week I can't see the cameras, my free TP-Link DDNS account has been lost, and it won't let me log in using the TP-Link ID option, so I can't re-register the TP-Link DDNS domain name. I have tried it with the two routers that I have, which are the same and with the same version; I have reset them from the factory and it does not let me enter through the ID either (through the password it does, but in order to register a TP-Link DDNS domain name it is necessary to enter through the ID). Sometimes when trying to login using the ID I get the following error: 192.168.1.1/webpages/pages/userrpm/basic_account.1639116801566.html
mistake
this application has no explicit mapping for error so you are seeing this as a fallback
In the technical support of TP-Link they have not been able to give me a solution until now. Anyone know what might be happening?
Thank you very much and greetings to all.

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2 Accepted Solutions
Re:Archer C7 won't let me log in by TP-Link ID-Solution
2022-10-29 18:46:04 - last edited 2022-10-29 18:50:39

  @Alberto0231 

 

The TP-Link Cloud and DDNS service is down, i contacted support and they already know about it

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Re:Archer C7 won't let me log in by TP-Link ID-Solution
2022-11-01 05:47:30 - last edited 2022-11-01 05:49:55

Hello @Alberto0231 

 

Thank you very much for reaching out to us, and apologies for the late response.

 

GRL is correct, we’re experiencing a service outage for our Cloud Server at the time when you failed to connect to your TP-Link account, and that has been fixed and recovered already. Please check to see if you can login to your TP-Link ID and configure to use the DDNS now.

 

At TP-Link, we pride ourselves on providing great service and apologize for any inconvenience this cloud service outage has caused. We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at https://www.tp-link.com/support/contact-technical-support/#Hotline-Support, or comment below to let us know.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Archer C7 won't let me log in by TP-Link ID-Solution
2022-10-29 18:46:04 - last edited 2022-10-29 18:50:39

  @Alberto0231 

 

The TP-Link Cloud and DDNS service is down, i contacted support and they already know about it

Recommended Solution
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#2
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Re:Archer C7 won't let me log in by TP-Link ID
2022-10-29 18:50:22

  @GRL 

Thank you very much for your quick reply. They didn't tell me. Many thanks friend

GRL wrote

  @Alberto0231 

 

The TP-Link Cloud and DDNS service is down, i contacted support and they already know about it

 

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Re:Archer C7 won't let me log in by TP-Link ID-Solution
2022-11-01 05:47:30 - last edited 2022-11-01 05:49:55

Hello @Alberto0231 

 

Thank you very much for reaching out to us, and apologies for the late response.

 

GRL is correct, we’re experiencing a service outage for our Cloud Server at the time when you failed to connect to your TP-Link account, and that has been fixed and recovered already. Please check to see if you can login to your TP-Link ID and configure to use the DDNS now.

 

At TP-Link, we pride ourselves on providing great service and apologize for any inconvenience this cloud service outage has caused. We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at https://www.tp-link.com/support/contact-technical-support/#Hotline-Support, or comment below to let us know.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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