Reolink Argus 2E disconnects issue with Deco M4

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Reolink Argus 2E disconnects issue with Deco M4

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Reolink Argus 2E disconnects issue with Deco M4
Reolink Argus 2E disconnects issue with Deco M4
2022-11-05 16:38:29 - last edited 2022-11-07 10:10:50

Hello,

 

I have an issue with Reolink Argus 2E security cameras, they have very unstable ping and packetloss to Deco M4 mesh, I've searched the forums and i see that there are many users with Argus cameras who complain, with various Deco models,

I have tried all the steps (beamforming, fast roaming, 2.4ghz only guest ssid) as outlined in the other threads,

Must mention that i have >50 other IoT devices and they work just fine, including Xiaomi security cameras, no issues with them, only Reolink Argus has this issue.

 

as an example - see ping output:

(wired -> reolink)

 

PING 172.16.1.128 (172.16.1.128): 56 data bytes
64 bytes from 172.16.1.128: icmp_seq=0 ttl=128 time=785.5 ms
64 bytes from 172.16.1.128: icmp_seq=1 ttl=128 time=78.7 ms
64 bytes from 172.16.1.128: icmp_seq=2 ttl=128 time=2756.7 ms
64 bytes from 172.16.1.128: icmp_seq=3 ttl=128 time=1734.3 ms

64 bytes from 172.16.1.128: icmp_seq=4 ttl=128 time=719.2 ms
64 bytes from 172.16.1.128: icmp_seq=5 ttl=128 time=317.5 ms

64 bytes from 172.16.1.128: icmp_seq=6 ttl=128 time=128.6 ms
64 bytes from 172.16.1.128: icmp_seq=7 ttl=128 time=39.9 ms
64 bytes from 172.16.1.128: icmp_seq=8 ttl=128 time=561.0 ms
64 bytes from 172.16.1.128: icmp_seq=9 ttl=128 time=274.4 ms

 

and ping to a cell phone near the camera, connected to the same Deco M4 unit:

 

PING 172.16.1.122 (172.16.1.122): 56 data bytes
64 bytes from 172.16.1.122: icmp_seq=0 ttl=64 time=240.8 ms
64 bytes from 172.16.1.122: icmp_seq=1 ttl=64 time=196.5 ms
64 bytes from 172.16.1.122: icmp_seq=2 ttl=64 time=91.5 ms
64 bytes from 172.16.1.122: icmp_seq=3 ttl=64 time=239.8 ms
64 bytes from 172.16.1.122: icmp_seq=4 ttl=64 time=160.3 ms
64 bytes from 172.16.1.122: icmp_seq=5 ttl=64 time=28.1 ms
64 bytes from 172.16.1.122: icmp_seq=6 ttl=64 time=38.2 ms
64 bytes from 172.16.1.122: icmp_seq=7 ttl=64 time=46.1 ms
64 bytes from 172.16.1.122: icmp_seq=8 ttl=64 time=56.2 ms
64 bytes from 172.16.1.122: icmp_seq=9 ttl=64 time=202.7 ms

 

clearly there is some issue with Reolink compatibility, how can we get this inspected by firmware team?

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Re:Reolink Argus 2E disconnects issue with Deco M4
2022-11-07 12:09:35

  @NinjaMonkey 

Welcome to the community and Thank you for the feedback.

We would like to forward your case to the senior engineers and please make sure you have got the email.

Best regards.

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