"WAN Connection Error" captive portal disables autoconnect on Android
Several other forum posts have brought up this issue, I'm bringing it up again for two reasons
- It's bothering people, and I want to increase the priority of fixing it
- The feature causes prolonged loss of connectivity for some users, and I didn't see other posters making that clear
This has been happening weekly for a while now:
- WAN (internet) connection drops due to ISP issues
- tp-link router puts up captive portal page
- Android tablet (Samsung SM-P613; software version P613XXS1AVJ5/P613OXM1AVJ5, current as of 2022-11-20) detects the captive portal
- Tablet marks the network unusable and disconnects from wifi
- Internet comes back up
- Tablet remains offline (no cellular data, no wifi) for an unknown period (>12 hours, possibly permanent)
- The user never sees the captive portal (error page), the tablet is completely disconnected by the time they go to use it
- The user has minimal technical skill and can't connect to the internet
- I (sometimes) get a call, and spend over 10 minutes telling them how to access wifi settings
- They manually connect to the wifi network, and everything works again
This feature has resulted in the user spending over a week offline, which they find moderately frustrating, I have 4 possible solutions:
- Get the tablet to stop permanently disabling wifi networks it detects captive portals on
- I just found a Mullvad article titled "Configure connectivity checks on Android" which might work, but it needs adb.
- Get the ISP to fix the connection drops
- Difficult, because the issue is intermittent
- Get the router to stop triggering the tablet's captive portal detection
- Root it to disable this nonsense
- Get an official patch
- Buy a different router
- Teach the user to fix this issue on their own
- Rooting the router might be easier, even if there isn't a current method
What I'm trying to make very clear is that this feature can turn a temporary internet connection loss into a permanent (until fixed by a 3rd party) one for some users. Please allow disabling it. On my router's WAN error page there's even a "Don't remind me again" button to the left of the "Set up an internet connection" button, it just needs to actually not remind the user again when that button is clicked.