Lost password

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Lost password

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Lost password
Lost password
2022-12-01 10:46:08

Hi I have 3 D5 which I have previously used successfully, however I did not use them for a while and I have forgotten the password to log onto them when they come up as a network option on my laptop.  I try changing Pw on my deco phone app but it doesn't work it tells me my pw has been changed successfully but when I go to login it never works.   What is the best way to resolve it, anynoying as I see signal strength is good but I can't use it.

 

thanks Julian 

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Re:Lost password
2022-12-02 06:21:34

  @JC88 

Hi, welcome to the community.

Could you please leave me a private message with the MAC address of your main Deco?

And when you tried to change the wireless password, can you change the wireless name/SSID as well in case the previous network might not be Deco?

By the way, would there be any error message when devices failed to connect to this WiFi?

 

Thank you.

Best regards.

 

 

 

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