M5 Deco and Virgin Business Hitron

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M5 Deco and Virgin Business Hitron

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TartanPhoenix

2023-03-09 20:42:16

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Registered: 2023-03-09

M5 Deco and Virgin Business Hitron

2023-03-09 20:42:16

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Model: Deco M5

Hardware Version:

Firmware Version: 3.2.13

I have recently switched to Virgin Business and their Hitron router.

After switching to Modem only mode (by updating the Gateway Functions) and plugging into the Deco, the Deco does not receive an internet connection. I have then tried to plug Hitron directly to laptop and it connects and has access to the internet.

I plug my old hub back into the Deco and it works.

Do I need to do anything with the Deco for it to accept the new modem connection?

1 Reply

David-TP

2023-03-10 03:09:03

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Re:M5 Deco and Virgin Business Hitron

2023-03-10 03:09:03

@TartanPhoenix

Hi, welcome to the community.

" I have then tried to plug Hitron directly to laptop and it connects and has access to the internet."

--Do you choose "Dynamic IP" on the Deco when it is connected to Hitron's new router?

If yes, you could refer to this link to clone the MAC address of the PC on the Deco to see whether it helped:

How to Configure MAC Clone on Deco if Deco fails to connect to the internet

Thank you very much.

Best regards.

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M5 Deco and Virgin Business Hitron

M5 Deco and Virgin Business Hitron

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