@WilliamA

 

Hey

 

I have set a few of these up before, so hopefully we should be able to get this going

 

On your virgin router you have two options..   you can set this for MODEM only mode,   OR    leave it as is currently and just turn off the WiFi

 

What you choose there will affect how this setup

 

Modem only mode is the better option, but just turning off WiFi is easier.. tbh for home use either will work.

 

Once done plug the Deco into one of the LAN ports (LAN1 is best) of the Virgin Box and power the deco up.   Use the App on your phone and when it comes to internet setup, choose AUTO.   It should pull an address from the Virgin and get you online.  

 

The only thing connected to the Virgin should be the Deco, everything else goes after it..

 

See how you get on and drop an update!

 

 

  @Philbert 

 

This might be of use to you..

 

Modem mode for Virgin

 

https://www.virginmedia.com/content/virginmedia/dotcom/en/myvmapp/help/help_l3_t4_s8_a1.html

 

 

Thank you for your help. Modem connection. It says I am connected to Deco_9D20. When connected the light keeps flashing I can use the internet with this connection with no password or security. However the App keeps telling me to connect to the internet even with it showing connected? As it kept flashing I also pressed reset and tried again, still the same issues My Virginmedia connection show a available with no wifi.

  @WilliamA 

 

Can you post a screenshot or two of what you are seeing?   Its likely also a good idea to enable some passphrase on your WiFi rather than leaving it open