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Deco app on new mobile does not detect the existing network once logged in

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Deco app on new mobile does not detect the existing network once logged in

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco app on new mobile does not detect the existing network once logged in
Deco app on new mobile does not detect the existing network once logged in
2023-04-20 13:31:34 - last edited 2023-04-23 07:04:00
Model: Deco E4  
Hardware Version: V2
Firmware Version:

The network is working great.

 

Now I have a new mobile device, so I installed the Deco App there.

 

The problem is that once I log in, it asks me to set up a new network up, without being able to detect anything of the current setup.

 

Can you help me?

 

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#1
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1 Accepted Solution
Re:Deco app on new mobile does not detect the existing network once logged in -Solution
2023-04-21 09:35:52 - last edited 2023-04-23 07:04:00

  @David-TP no - yesterday night I realized that I was a similar, but different email account.

I tried a different one and worked perfectly - so your question is the key> make sure about the account that is being used

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#3
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Re:Deco app on new mobile does not detect the existing network once logged in
2023-04-21 03:06:03

  @DBuzzalino 

Hi, did you sign up under the same email account that is used to set up Deco?

Best regards.

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#2
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Re:Deco app on new mobile does not detect the existing network once logged in -Solution
2023-04-21 09:35:52 - last edited 2023-04-23 07:04:00

  @David-TP no - yesterday night I realized that I was a similar, but different email account.

I tried a different one and worked perfectly - so your question is the key> make sure about the account that is being used

Recommended Solution
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#3
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