David-TP wrote

  @JW_04 

Hi, Have you also tried to hold the reset pinhole for 1s to see if there is any response to the LED light?

If nothing happened, the hardware of this unit might be broken and you could refer to this link to get more details about warranty service:

https://www.tp-link.com/my/support/replacement-warranty/

 

Thank you very much.

Best regards.

 

 

@David-TP Hi Mr. David, thank you so much for replying me. Yeah I did pressed the reset button for 1 and more seconds with . Then, I was surfing browser for solution there was an article said that press for 15/16 seconds(quite forgot the accurate number) and I did also tried none of them works

Mr. David what actually is the RMA number and how can I find? After that should I deliver the both deco with box to TP-Link and where should I deliver to?

David-TP wrote

  @JW_04 

Hi, the RMA number is provided by the local support team. Have you got any response from the local MY support team:

1. Contact us through the technical support email: support.my@tp-link.com, our representative will reply to you.

2. If you make a phone call to our Service Support Line 1800 22 8887, we’ll try our best to solve the problems over the phone. 

 

Thank you very much.

Best regards.

 

  @David-TP  No, I haven't receive any emails from MY support team. Just now I've sent another email for requesting the RMA code and I've provided the SN number