M4r satellite deco not connecting to main deco

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M4r satellite deco not connecting to main deco

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
M4r satellite deco not connecting to main deco
M4r satellite deco not connecting to main deco
2022-02-05 20:22:18 - last edited 2022-02-11 10:26:56
Model: Deco M4  
Hardware Version: V1
Firmware Version:

Hi im having some issues trying to connect the sattelite deco to main deco after it suddenly stopped working.

 

i have tried changing it around to make it main and updating it with no luck 

 

tried the cable method but no luck

tried resetting both decos and making new wifi but no luck 

 

main deco version is 1.5.? And satellitedeco version unknown

 

 

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#1
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1 Accepted Solution
Re:M4r satellite deco not connecting to main deco-Solution
2022-02-11 07:02:54 - last edited 2022-02-11 10:26:56

@Zejnn 

Thank you for getting back to me.

Could you please refer to this link to run a firmware recovery on this satellite Deco M4, then upload the previous beta firmware on the satellite unit as well?

How to use firmware recovery if the Deco become brick

By the way, how long have you had the M4 kit?

 

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#4
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4 Reply
Re:M4r satellite deco not connecting to main deco
2022-02-08 07:06:40

@Zejnn 

Welcome to the community.

Could you please try to install the following debug firmware on the main M4, then add satellite M4 again to see what happened?

Wireless clients and Satellite Deco fail to connect to Main Deco under Spectrum / Starhub

 

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#2
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Re:M4r satellite deco not connecting to main deco
2022-02-10 13:44:01

@TP-Link 

 

Hi, after installing the update i tried connecting them multipletimes having the decos right next to each others it still wont connect to it 

 

i tried with my 5g modem shut off i tried changing the places of the decos and it still wont work 

 

please help im getting frustrated. 

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#3
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Re:M4r satellite deco not connecting to main deco-Solution
2022-02-11 07:02:54 - last edited 2022-02-11 10:26:56

@Zejnn 

Thank you for getting back to me.

Could you please refer to this link to run a firmware recovery on this satellite Deco M4, then upload the previous beta firmware on the satellite unit as well?

How to use firmware recovery if the Deco become brick

By the way, how long have you had the M4 kit?

 

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#4
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Re:M4r satellite deco not connecting to main deco
2022-02-11 10:25:14 - last edited 2022-02-11 10:26:25

Hi @TP-Link 

 

it worked!! thank you so much for your help!! ( i did forgot to run the beta firmware but it worked anyway :D)

 

I bought the deco set little over 2 years ago (i think it was december 2019) and its been working perfectly untill this point.

I've been really satisfied with them as they allow me to connect to internet without putting ethernet cables trough out the  house.

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