my ax55 ax3000 router has an interesting yet frustrating problem please help!

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my ax55 ax3000 router has an interesting yet frustrating problem please help!

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
my ax55 ax3000 router has an interesting yet frustrating problem please help!
my ax55 ax3000 router has an interesting yet frustrating problem please help!
2023-05-05 14:39:23 - last edited 2023-05-06 02:26:58
Tags: #technical issue
Model: Archer AX55  
Hardware Version: V1
Firmware Version: 1.1.8 Build 20230304 rel.60634(4555)

ı am just too tired.. ı am en electrical engineer so ı know about modems in general or behaviour of electricty and signals.

ı wish ı could say ı know nothing about networking or network aspect of computing and engineering but thanks to this router ı have been in forums and sites for 2 weeks!

ı am sorry.. ı am just too tired from this.. ı sent my device to my local tplink techical support they said it has nothing wrong with it but am ı crazy!!!!

.. sorry again 2 weeks of waiting fixing the agony is too much for me.. so ı wıll try to tell you my problem hopefully for the last time...

 

my modem (which is the provided by ısp) is fast with my pc both with wired and with wireless aprox. 30~~25mbps

but oh boy when ı try to connect to my archer ax55 its not constant! it gets 14mbps for 2 secs then 660~~72 kbps for 10 or more secs sometimes ı load this forum in a second but sometimes (which was now) it took 1 minutes and 38 seconds to show me the buttons and assets of the site!

 

both wired and wireless has this problem ı formatted my pc for this for gods sake but no luck..

 

why is this interesting you say ? hmhmm allow me to eleborate

 

ı ran these tests with my phone solid 25~~30mbps!

with an ı pad ı get the same result

with an other android device ı get the same 25~~30mbps

ı bought this device for to use it with my quest2 and you guesd it it gets a solid 25~~30mbps too

 

in games ı cannot download anyting.. for example in vrchat it took me 14 minutes to download a 2.83 mb avatar... 14 minutes..

 

ı know ı know try another pc?

4 devices.. they are all the same.. for 2 secs they get 2~~~15 mbps but for 10 or more seconds they got 660~~72 kbps both wireless and wired connection.

and its not easy for me to find 4 windows devices and ı dont have any other house or ısp to test my router

 

ı am so confused... ı talked with my ısp and they sended a technician but no luck they found nothing wrong ı called tplink they got my device and they say nothing wrong..

what is wrong then.. please help me ı tried everything..

qos is not the problem tether app is not the problem my pc is not the problem ısp is not the problem cables are perfect cat6 and according to tplink's turkish support (which ı am stated at turkey) says my router is perfect!

what is wrong... ı can run any test ı can ı am ready for fixing this issue because apperantly nor tech support nor my ısp is willing to help me..

please ı am open to anything for 2 weeks its enough for me to stress and think hard over it

ı am sorry for my aproach if ı used any hard words or misspelled any words because english is not my native

thank you for reading this so far ı am waiting for a respond to make my day..

ı wish you have a good day

 

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#1
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5 Reply
Re:my ax55 ax3000 router has an interesting yet frustrating problem please help!
2023-05-06 01:51:25

Hello @confusedfox 

 

Thank you for reaching out to us and welcome to the TP-Link community.

 

No worries. We can try to verify and figure it out together.

 

confusedfox wrote

ı ran these tests with my phone solid 25~~30mbps!

with an ı pad ı get the same result

with an other android device ı get the same 25~~30mbps

ı bought this device for to use it with my quest2 and you guesd it it gets a solid 25~~30mbps too

 

Can you please confirm what does this mean? These tests are coming from the devices that are connected to the AX55 or to the ISP-provided modem? If it is AX55, the speed seems good.

 

Is the ISP-provided modem working in modem or bridge mode when connecting the AX55 to it? Please change it to modem only or bridge mode and disable its Wi-Fi, leave the AX55 as the main gateway and wireless, then observe if there is still an issue.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:my ax55 ax3000 router has an interesting yet frustrating problem please help!
2023-05-06 07:06:21

  @Kevin_Z 

 

Thank you for your reply 

 

Yes my 3 android device and one ios device getting those speeds from ax55 

 

But my windows device (and 3 other) getting 

The kbps i am afraid

 

My isp modem is another brand and i tried to find if its working in bridge mode or modem

It works on modem only and doesnt have any settings for it its a wifi 6 competible modem 

 

So i did closed the wireless radio and closed its wireless capability 

No luck i am afraid 

My pc still gets an uncontrolled speeds as in it gets kbps 

 

I hope I did explain my problem better thanks again 

Best regards 

Kevin_Z wrote

Hello @confusedfox 

 

Thank you for reaching out to us and welcome to the TP-Link community.

 

No worries. We can try to verify and figure it out together.

 

confusedfox wrote

ı ran these tests with my phone solid 25~~30mbps!

with an ı pad ı get the same result

with an other android device ı get the same 25~~30mbps

ı bought this device for to use it with my quest2 and you guesd it it gets a solid 25~~30mbps too

 

Can you please confirm what does this mean? These tests are coming from the devices that are connected to the AX55 or to the ISP-provided modem? If it is AX55, the speed seems good.

 

Is the ISP-provided modem working in modem or bridge mode when connecting the AX55 to it? Please change it to modem only or bridge mode and disable its Wi-Fi, leave the AX55 as the main gateway and wireless, then observe if there is still an issue.

 

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#3
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Re:my ax55 ax3000 router has an interesting yet frustrating problem please help!
2023-05-06 12:17:32

@confusedfox 

 

Thank you very much for your detailed explanation.

 

How are these Windows and other 3 devices connected to the AX55? Wired or wirelessly? If they are connected to the 5G network, how about the link speed? For example, you can follow the below guide to check the link speed on a Windows computer:

How to check the associated/link speed on a wireless client

 

BTW, can I also confirm how did you test this speed? By monitoring via speedtest.net or App? Make sure the adapter on the Windows is fully updated.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:my ax55 ax3000 router has an interesting yet frustrating problem please help!
2023-05-06 12:32:10

  @Kevin_Z 

thank you for your reply

 

they have been connected in every possible scenerio

to the archer ax 55 they

both wired and wireless and in wireless both 2.4ghz and 5ghz accordingly.

in the settings ı see my link speed is 1gbps which is correct because ı use it in full duplex 1000mb

 

modem sending 1000mbps too

 

i tested it by speedtest by ookla , fast speed test for netflix or just downloading a 100mb pdf on the same server

if ı connect my pc to my ısp modem ı download that file at a 3.5mbps

if ı connect my pc to archer ı get roughly 13kbps

 

same file same server its my schools own server ı guess

 

on mega (cloud service) ı get 2.5 to 3.5 mbps with my ısp

with archer ax55 ı get 10.9 kbps

 

on netflix it tooks me about like 2 or 3 seconds to stream my video with ısp

but ıf ı connect to archer ax55 it tooks forever to load it

 

thats my tests and ıf its okey ı can provide screenshots of my speeds

 

best regards

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#5
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Re:my ax55 ax3000 router has an interesting yet frustrating problem please help!
2023-05-08 03:00:07

@confusedfox 

 

Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual.

 

To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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