App not connected to deco network via remote connection
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@Dudsy65 Connecting the app via home wifi is no problem, i work perfectly. But when connecting remotely via 4G or 5G mobile network then it failed to connect cloud services.
Please advise.
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Hi, welcome to the community.
Could you please refer to this link to help me submit the App log:
And is the Deco X60 solid green all the time?
By the way, did this issue just start recently?
Wait for your reply.
Best regards.
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@Dudsy65 If you're experiencing the issue of the app not being connected to the Deco network via remote connection, there are a few steps you can take to address it.First, visit the website apkkingo com to download the app again. Once the download is complete, proceed to install the app on your device according to the provided instructions.
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Hi to the TP link community.
I am also having the same issue logging into my deco app remotely.
I can access the DECO app via my home Wi-Fi, when i am away from home using a 4G/5G connection i am no longer able to access my deco home network: i get the message of "cannot find deco" i am using the Telstra network here in Australia.
My Kasa devices work OK via the same 4G/5G network and i am able to access them via the KASA app.
I am using deco M5 with the latest firmware: app is also up to date.
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