MR600 4G+ is not working

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MR600 4G+ is not working

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MR600 4G+ is not working
MR600 4G+ is not working
2023-05-14 01:00:33 - last edited 2023-05-16 18:05:38
Model: Archer MR600  
Hardware Version: V2
Firmware Version: 1.7.0 0.9.1 v0001.0 Build 220826 Rel.58057n

Dear Support,

 

I was bought a new router firmware old version 4G+ is working then upgrading firmware new version 4G+ is not working.

 

The 4G+ light is not ON and I could see only one band without dual band 4G+ in the router console.

 

Thanks.

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#1
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2 Accepted Solutions
Re:MR600 4G+ is not working-Solution
2023-05-15 03:37:16 - last edited 2023-05-16 17:50:55

  @iloveu 

 

Hi, please try to run speedtest or download large files to see if the MR600 will switch to 4G+.

 

In addition, may I know if you still have any other 4G+ Cat6 device for comparison?

If so, please insert the same SIM card into the another device at same location, then check if it will stay on 4G+ all the time, if so, please also check which band(s) the another device uses.

 

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#2
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Re:MR600 4G+ is not working-Solution
2023-05-16 07:38:00 - last edited 2023-05-16 17:50:05

  @iloveu @MobileRouter @kernash 

 

Hi, we've confirmed with senior engineer that the old firmware had an issue about the 4G+, old firmware might display 4G+ when it actually works on 4G in some cases, for example, the router reports its 4G+ capability to base station but actually works on 4G.

New firmware fixed the 4G+  displaying issue and only display 4G+ when it really works on 4G+, which causes the difference now, but the logic to access or work on 4G+ doesn't change at all, it is always decided by the base station. That is also why we always asked whether you have another different Cat6 product for comparison.

 

Your understanding would be highly appreciated!

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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#8
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Re:MR600 4G+ is not working-Solution
2023-05-15 03:37:16 - last edited 2023-05-16 17:50:55

  @iloveu 

 

Hi, please try to run speedtest or download large files to see if the MR600 will switch to 4G+.

 

In addition, may I know if you still have any other 4G+ Cat6 device for comparison?

If so, please insert the same SIM card into the another device at same location, then check if it will stay on 4G+ all the time, if so, please also check which band(s) the another device uses.

 

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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#2
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Re:MR600 4G+ is not working
2023-05-15 09:26:31 - last edited 2023-05-16 18:06:51

  @Sunshine 

 

Hi, I has been tried to run Speedtest too many times and stay 4G without +

 

Week ago i was bought new router stay old firmware works 4G+ light is ON,
Since yesterday upgrade new firmware not works 4G+ light is OFF.


I think maybe ISP new version, this is bug right?

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#3
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Re:MR600 4G+ is not working
2023-05-15 14:32:39 - last edited 2023-05-16 18:08:02

  @Sunshine 

 

4G+ was works firmware old version 1.2.0

 

4G+ is not working after upgrade firmware new version 1.7.0

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#4
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Re:MR600 4G+ is not working
2023-05-15 17:34:55

  @iloveu 

 

@Sunshine ,

 

This looks interesting, would it be possible to rund a comparision of the code ("line-by-line") of FW v1.7 against v 1.2 to see what has been changed exactly, and analyse whether this is also related, and may be a solution to the issues for HW v3 issues that we have been discussing elsewhere?

 

Thanks again

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#5
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Re:MR600 4G+ is not working
2023-05-15 22:34:42

@Sunshine 

This 4G+ bug was also only introduced in the latest beta for the MR600 V1 (Archer_MR600(EU)_V1_220818)
The previous beta (I think MR600(EU)_V1_210608) didn't had that bug.

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#6
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Re:MR600 4G+ is not working
2023-05-16 07:22:21 - last edited 2023-05-16 18:08:33

  @Sunshine 


Maybe firmware is bug right?

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#7
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Re:MR600 4G+ is not working-Solution
2023-05-16 07:38:00 - last edited 2023-05-16 17:50:05

  @iloveu @MobileRouter @kernash 

 

Hi, we've confirmed with senior engineer that the old firmware had an issue about the 4G+, old firmware might display 4G+ when it actually works on 4G in some cases, for example, the router reports its 4G+ capability to base station but actually works on 4G.

New firmware fixed the 4G+  displaying issue and only display 4G+ when it really works on 4G+, which causes the difference now, but the logic to access or work on 4G+ doesn't change at all, it is always decided by the base station. That is also why we always asked whether you have another different Cat6 product for comparison.

 

Your understanding would be highly appreciated!

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
  1  
  1  
#8
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Re:MR600 4G+ is not working
2023-05-16 10:23:11

  @Sunshine ,

 

Thanks, if it is indeed an issue of the Base Station, can you then let me know what I should ask the ISP to do / what does the ISP need to fix at the Base Station (specific, technical questions so that the ISP engineer can fix it).

 

I still find it odd, though, given that the same issue was reported by different users in different locations with different ISPs, when many of those users reported that they did not have the same issue with different mobile routers / mobile devices from other brands.

 

Thanks

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#9
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