DECO M9PLUSV2 loss of network problem

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DECO M9PLUSV2 loss of network problem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
DECO M9PLUSV2 loss of network problem
DECO M9PLUSV2 loss of network problem
2023-05-14 16:13:27
Model: Deco M9 Plus  
Hardware Version: V2
Firmware Version: 1.61

There is something strange going on with my network setup and I am wondering if any of you can help figure it out.

 

There's currently 9 deco units, all m9 plus v2, in use. Set up in AP mode with some connected via ethernet, and others via a wireless link.

 

Sometimes, the main deco loses internet connectivity. Unplugging the network cable and plugging it back in restores it.

 

the messages in the log haven't pointed me towards a cause, but they do report an error.

 

Sun May 14 13:03:56 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:03:56 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:03:56 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:03:56 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:03:57 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:03:57 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath1] in eth_ifname
Sun May 14 13:03:58 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:03:58 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:03:58 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:03:58 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:03:58 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:03:58 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:03:59 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:03:59 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:00 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:00 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:00 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:00 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:00 2023 user.err csrMeshGw[5373]:
CsrMeshMuxDemuxFindModelRes : Event : 0xef01, Response Event : 0xffff
Sun May 14 13:04:00 2023 user.err csrMeshGw[5373]: MSGQ :: CsrMeshAddMsgToTxQueue idx: 0x0, Msg Len: 30, Repeat: 2
Sun May 14 13:04:00 2023 user.err csrMeshGw[5373]: MSGQ :: CsrMeshGetMsgFromTxQueue curTxIndex : 0, tag count : 2, length : 30
Sun May 14 13:04:00 2023 user.err csrMeshGw[5373]: MSGQ :: CsrMeshGetMsgFromTxQueue curTxIndex : 0, tag count : 1, length : 30
Sun May 14 13:04:00 2023 user.err csrMeshGw[5373]:
CsrMeshMsgQRead: qId=0 errno=42, No message of desired type!!!!
Sun May 14 13:04:00 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:01 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:01 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:01 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:01 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:02 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:02 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:02 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:03 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath1] in eth_ifname
Sun May 14 13:04:03 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:03 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:03 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:03 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:04 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath1] in eth_ifname
Sun May 14 13:04:04 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:05 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:05 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:05 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath1] in eth_ifname
Sun May 14 13:04:06 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:06 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:07 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath1] in eth_ifname
Sun May 14 13:04:08 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:08 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:08 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:10 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname
Sun May 14 13:04:10 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath22.1] in eth_ifname

 

Does this make sense to anyone ?

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#1
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6 Reply
Re:DECO M9PLUSV2 loss of network problem
2023-05-15 17:37:43

I'll add some more details

 

Internet enters on a bbox3v+ to which is connected

  • the main deco
  • a powerline adapter, tp-link 1Gbit, for tv,
  • another powerline adapter, TL-WPA8635 with wifi disabled, which serves 2 satellite decos and one computer, all connected via ethernet cable
  • and a zyxel managed switch which serves another part of the home.

 

The main deco serves wifi to 5 satellite decos in its immediate vicinity, furthest is 20m away.

one deco behind the powerline adapter serves wifi to two sattelite decos, both about 30m away.

 

This setup would be ideal if it didn't flake out every so often.

I noticed it working for ~12h straight and then the red light goes up on the main deco at which point it is no longer accessible to the app.

It behaves as if it doesn't have a connection to the network. Internet is still working at this point, verified by connecting direcly to the bbox.

 

Does anyone have any insights as to why it flakes out?

Any clues as to find the cause and remedy this such that this setup works stable?

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#2
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Re:DECO M9PLUSV2 loss of network problem
2023-05-16 09:49:47

  @wodriew 

Hi, is your current network layout like this;

I think there might be too many Decos and recently, due to the previous troubleshooting experience, it is suggested to have no more than 6 Decos especially when most of them are on wireless Backhaul: How many Deco units can I add to my Deco mesh network? Maybe you could try to reduce the numbers of wireless Backhaul Deco M9 nodes.

 

And when the main Deco turned red, could you please try to unplug powerline adapters from the network to see whether the main Deco could turn back to green?

Thank you very much.

Best regards.

 

 

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#3
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Re:DECO M9PLUSV2 loss of network problem
2023-05-19 07:50:10

  @David-TP Yes, the way you depicted it was how I described it.

 

That setup was unstable somehow with the main deco losing internet access.

 

Now the setup has changed.

 

Now it is

bbox

- main deco - zyxel

on the zyxel the powerline is connected and some other house hold computers and one sattelite deco

on the other end of the powerline, the setup has remained the same with two decos connected to the powerline and one computer and one wireless deco.

 

to the main deco 4 more satellite decos are wirelessly connected.

 

This setup has been stable for several days now, ie no long term intermittent loss of internet access to the deco.

network layout

 

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#4
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Re:DECO M9PLUSV2 loss of network problem
2023-05-19 07:52:28
Sorry I posted too soon. I forgot to mention that now the system is set to Router mode. It is no longer in AP mode.
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#5
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Re:DECO M9PLUSV2 loss of network problem
2023-06-16 06:58:21 - last edited 2023-06-16 06:58:47

  @wodriew I have similar problems. One of Deco's is default gw and it seems to break communication between sub Decos and to the Internet.

 

Errors are:

Fri Jun 16 09:54:53 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath12.1] in eth_ifname

Fri Jun 16 09:54:55 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath12.1] in eth_ifname

Fri Jun 16 09:54:57 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath12.1] in eth_ifname

Fri Jun 16 09:54:59 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath12.1] in eth_ifname

Fri Jun 16 09:55:01 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[ath12.1] in eth_ifname

 

No critical erros. Rebooting does not help. Latest FW 1.1.0 Build 20230517 Rel. 48243

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#6
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Re:DECO M9PLUSV2 loss of network problem
2023-07-26 16:11:48 - last edited 2023-07-26 16:13:07

  @wodriew Same problem using my Deco X50 (3-pack) HW1.2 SW1.1.0 Build 20230522 Rel. 68968

 

Wed Jul 26 17:02:18 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname

Wed Jul 26 17:02:18 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname

Wed Jul 26 17:02:20 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname

Wed Jul 26 17:02:22 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname

Wed Jul 26 17:02:23 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname

Wed Jul 26 17:02:24 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname

Wed Jul 26 17:02:26 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname

Wed Jul 26 17:02:27 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname

Wed Jul 26 17:02:29 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname

Wed Jul 26 17:02:30 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname

Wed Jul 26 17:02:31 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname

Wed Jul 26 17:02:33 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname

Wed Jul 26 17:02:34 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname

Wed Jul 26 17:02:34 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname

 

Have anyone found a solution to the problem?

 

Regards

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#7
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