AX6000 WiFi setting disappears

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AX6000 WiFi setting disappears

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX6000 WiFi setting disappears
AX6000 WiFi setting disappears
2023-05-15 15:42:42 - last edited 2023-05-17 05:59:40
Model: Archer AX6000  
Hardware Version: V1
Firmware Version: 1.3.0 Build 20221208 rel.45145(5553)

Hi

 

So the wifi stopped working

and when I enter the router it looks like the wifi setting are gone....

 

 

 

Ive tried resetting it but didnt help...

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#1
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1 Accepted Solution
Re:AX6000 WiFi setting disappears-Solution
2023-05-19 07:45:44 - last edited 2023-05-19 07:46:01

Ok, so this is awkward... laugh

It turns out that I've accidentally switched between the optic converter and the router power outlets,

so the router didn't get the Amps it needed for the WiFi... 

 

Everything works now. :)

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#4
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3 Reply
Re:AX6000 WiFi setting disappears
2023-05-16 03:18:42 - last edited 2023-05-19 07:46:07

Hello @liavar 

 

Thank you for reaching out to us and welcome to the TP-Link community.

 

Was there any change before this issue starts to happen, like upgrading router firmware?

 

Please try resetting the router one more time by clicking on Advanced > System Tools > Factory Restore.

 

If the issue persists, please try upgrading the firmware once again by downloading the latest version from the local website:

https://www.tp-link.com/support/download/archer-ax6000/v1/#Firmware

 

If nothing helps here, we recommend reaching out to the local tech support, so they can work with you in looking into the issue further or help with the replacement:
https://www.tp-link.com/support/contact-technical-support/#Hotline-Support

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#2
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Re:AX6000 WiFi setting disappears
2023-05-16 05:24:04

Hi  @Kevin_Z 

 

Thanks for the quick reply, I've tried everything you said already but sadly nothing helped.
I haven't upgraded it lately, and I think there must have been a power outage or something when I wasn't at home..

 

I'll try the local support. 

Thanks again!

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#3
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Re:AX6000 WiFi setting disappears-Solution
2023-05-19 07:45:44 - last edited 2023-05-19 07:46:01

Ok, so this is awkward... laugh

It turns out that I've accidentally switched between the optic converter and the router power outlets,

so the router didn't get the Amps it needed for the WiFi... 

 

Everything works now. :)

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#4
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