Only costumers on main Deco

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Only costumers on main Deco

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Only costumers on main Deco
Only costumers on main Deco
2023-05-15 20:29:17
Model: Deco M9 Plus  
Hardware Version: V3
Firmware Version:

When I look at the Deco helt check monitor. Only my Primark Deco Unit has "costumers connected". None of my 4 other Deco have any one connected. 
even thoug some wifi stud stands close to it. 
 

is something wrong ? Or is that just the Way it shows ?

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#1
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8 Reply
Re:Only costumers on main Deco
2023-05-16 06:36:30

  @Hto78dg 

Hi, welcome to the community.

I see your model is also Deco M9 plus and the last time I saw this issue was due to an old firmware for Deco M9 plus, like 1.2.11 Build 20190926 Rel. 55727.

If you were on the same firmware, please refer to this link to update the firmware of Deco M9 plus to the latest 1.6.x:

How to Update the Firmware of Deco

Best regards.

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#2
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Re:Only costumers on main Deco
2023-05-16 06:41:13

  @Hto78dg 

Ok. I'm pretty sure the firmware is updated, but I will check as soon as I get home. To be sure, and don't waste your time.

 

But it should be possible to see clients on each satelite ? 

 

Thanks....for now :)

 

 

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#3
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Re:Only costumers on main Deco
2023-05-16 06:57:22

  @Hto78dg 

Yes, it should be possible to see clients on each satellite.

 

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#4
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Re:Only costumers on main Deco
2023-05-16 20:17:25

  @David-TP  i have the newest firmware

 

 

 

 

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#5
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Re:Only costumers on main Deco
2023-05-17 00:52:04

  @Hto78dg 

Hi, 1.2.11 build 20190926 is not the latest firmware for Deco M9 plus V2. 1.6.1 Build 20230403 is the latest one.

I used to see some users stuck on the same 1.2.11 firmware and the Deco APP is unable to detect a newer firmware. In this way, the firmware needs to be updated via upgrade utility, like method 3 mentioned here:

https://www.tp-link.com/en/support/faq/1599/

Best regards.

 

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#6
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Re:Only costumers on main Deco
2023-05-17 13:06:42

  @David-TP 

hi

 

it is not possible to Update ? 
i don't get any errors, the Decos resurser, but no new firmware. 
 

i have tried the two newest firmware versions.

 

i used the 3. Option for indtaling the firmware.  
 

what Can I do to try something Else?

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#7
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Re:Only costumers on main Deco
2023-05-17 14:23:19

  @Hto78dg  resurser - reboots

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#8
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Re:Only costumers on main Deco
2023-05-18 06:51:58

  @Hto78dg 

Hi, Thanks for the update. How about now and were you still having the same issue?

Have you tried to update the Deco via Ethernet connection one by one?

Wait for your reply.

Best regards.

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#9
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