Gennoken wrote

Hi, i'm from Morocco, i bought a TD-W8961N(EU)V4 from local market. I have 2 problems with it:

1. A Network problem:
I configured my modem/router with my ISP info and it's connected and all fine, BUT, i keep getting disconnected from online games such as World of Warcraft which give me error code WOW51900319 witch related to MY own internet connexion.
I repeat, i'm keeping getting disconnected from the game NOT from my DSL connexion.
-- Please not that, it's a modem/router issue not games issue, because, when i use my old TD-W8960N v7 model/router i have absolutely no issues.

2. A Firmware problem:
In a attempt to solve problem N1, i wanted to do a firmware restore from TP link website, but i encountered 2 problems:
-----2A: In the website there only one firmware available, TD-W8961N(EU)V4_210205, witch is "older" than the one present in my device, witch is build 210914.
-----2B Can't restore the firmware, when i attempt to upgrade/restore i get the message: "the file was not accepted by the router"

Thank you for your support.

 

For the Record:
ADSL Firmware Version : FwVer:3.24.20.0_MT7550 HwVer:T14.F7_13.0

  ji775354592ji@gmail.com@Gennoken 

  @Gennoken I have another problem, which is when I update the router and it finishes updating, I do not find that anything has changed, and the version number of the router has not changed. Why?

Thanks for sharing your experience! It's helpful to hear about your troubleshooting process determine county. Hopefully, you'll find a solution soon.

  @Gennoken 

Hello, I live in Iran I bought a modem router two months ago, exactly the same model as your modem, and I entered all the settings correctly, but the internet light of the modem did not turn on. After all the follow-up, I realized that the modem is broken and its software has a problem I searched on the internet and found out that in all countries, those who have this model of modem are facing the problem of connecting to the internet And unfortunately, TP Link does not do anything to solve this problem