weird problem deleting users under VPN

weird problem deleting users under VPN

weird problem deleting users under VPN
weird problem deleting users under VPN
2023-05-23 05:30:22 - last edited 2023-05-26 01:17:03
Tags: #VPN
Model: ER7206 (TL-ER7206)  
Hardware Version: V1
Firmware Version: 1.3.0 Build 20230322 Rel.70951

Hello

 

I noticed that when deleting VPN users , it is either coming up with an error saying FAILED or it deletes a different user from the one i chose to.

 

Is this a known issue?

 

I tried several different browsers, i reset the router but still the same issue.

 

Thanks

George

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#1
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2 Accepted Solutions
Re:weird problem deleting users under VPN -Solution
2023-05-25 05:38:17 - last edited 2023-05-26 01:17:03

Hello  @Hank21 

 

My problem is solved by the help of support engineers!

 

Thanks a lot for your assistance!

 

George

 

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#4
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Re:weird problem deleting users under VPN -Solution
2023-09-09 15:30:28 - last edited 2023-09-11 02:33:41

 HI  @mdanieli 

 

Download the latest firmware from the link below. It is beta version but it solve my issue.

 

https://community.tp-link.com/en/business/forum/topic/255644

 

Thanks

 

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#7
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11 Reply
Re:weird problem deleting users under VPN
2023-05-24 05:34:36

Is anyone else having difficulties managing OPENVPN user accounts? 

 

I create a new user and it deletes another user. I am trying to delete an existing user and it comes up with failed or it deletes a different user from the one i chose to.

 

I reset the router, installed older firmware, installed newer firmware, change computer, changed browser, all the same.

 

Any ideas please? I need to deliver this router the soonest

Thanks

George

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#2
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Re:weird problem deleting users under VPN
2023-05-24 06:06:44

Hello  @ITserve,

 

Thank you so much for taking the time to post the issue on TP-Link community!

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230539186, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

 

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#3
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Re:weird problem deleting users under VPN -Solution
2023-05-25 05:38:17 - last edited 2023-05-26 01:17:03

Hello  @Hank21 

 

My problem is solved by the help of support engineers!

 

Thanks a lot for your assistance!

 

George

 

Recommended Solution
  2  
  2  
#4
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Re:weird problem deleting users under VPN
2023-09-08 15:50:41

@Hank21 

Hi!, I have the same problem as @ITserve.

 

Tags: #VPN

Model: ER7206 (TL-ER7206)  

Firmware Version: 1.3.0 Build 20230322 Rel.70951

Hardware Version: ER7206 v1.0

 

When deleting VPN users , we get an error saying FAILED and it deletes a different user from the one I chose to.

 

Can you help me?

 

Regards

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#5
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Re:weird problem deleting users under VPN
2023-09-08 19:56:44 - last edited 2023-09-08 19:57:29

Hi ITserve , could you share the solution with me? Thanks a lot!!!! Regards

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#6
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Re:weird problem deleting users under VPN -Solution
2023-09-09 15:30:28 - last edited 2023-09-11 02:33:41

 HI  @mdanieli 

 

Download the latest firmware from the link below. It is beta version but it solve my issue.

 

https://community.tp-link.com/en/business/forum/topic/255644

 

Thanks

 

Recommended Solution
  2  
  2  
#7
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Re:weird problem deleting users under VPN
2023-11-28 12:49:59

  @Hank21 

Hello,
I have the same problem and in the Tp-link ER7206 router I can only add 3 users to OPENVPN. When I add another one, one of the previous users is deleted. I updated the firmware to version 1.3.0 Build 20230322 Rel.70951 but nothing changed. Was this problem solved? please help
Regards
Marcin Zukowski
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#8
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Re:weird problem deleting users under VPN
2023-11-29 01:24:44

Hi @MarcinZukowski 

Thanks for posting in our business forum.

MarcinZukowski wrote

  @Hank21 

Hello,
I have the same problem and in the Tp-link ER7206 router I can only add 3 users to OPENVPN. When I add another one, one of the previous users is deleted. I updated the firmware to version 1.3.0 Build 20230322 Rel.70951 but nothing changed. Was this problem solved? please help
Regards
Marcin Zukowski

You can try the beta here and let me know if it resolves your issue.

Early Access ER7206 V1_1.4.0_Build 20230828 Beta Firmware for Omada Controller v5.12 (Released on Sep 5th, 2023)

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting Manual ★ ☚ (Disclaimer: Short links are used above solely for guidance to TP-Link subdomains and are safe and tracker-free. Exercise caution with short links from non-official members on forums. We are not liable for external content or damage from non-official members' link use.)
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#9
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Re:weird problem deleting users under VPN
2023-11-29 01:30:46

Hi @MarcinZukowski

 

Please refer to this Beta firmware link for upgrading. It contains the openvpn bug fixed.

ER7206 V1_1.4.0_Build 20230828 Beta Firmware for Omada Controller v5.12

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#10
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Re:weird problem deleting users under VPN
2024-02-08 19:07:15

  @ITserve @Hank21, Can you help? I updated my router to the firmware you recommended (ER7206 V1_1.4.0_Build 20230828 Beta Firmware for Omada Controller v5.12) but the problem persists. I recently updated to the latest firmware and nothing changed, the error is still there.

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#11
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