Slow wired connection

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Slow wired connection

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Slow wired connection
Slow wired connection
2023-06-02 12:13:25 - last edited 2023-06-12 11:50:56
Model: Archer VR2100  
Hardware Version: V1
Firmware Version: 1.6.0 0.9.1 v009e.0 Build 220518 Rel.41627n

Have an issue with a slow wired connection - looking for some ideas as to how to identify issue and rectify.  
 

setup is 

Archer VR2100 router

ISP is Hey Broadband and have 1gb FTTP - have their modem ( Adtran SDX611) in bridge mode so I can use my own router

Own router is in the - wireless router mode

QOS is disabled

 

laptop connected via Ethernet cable directly to ISP modem gives expected upload / download speeds - 900mb ( used both cat5 and cat6 cables )

when connecting laptop to LAN port on router, speeds drops by more than half  to circa 300mb - same issue using cat5 or cat6 cables (cable types not mixed)

 

firmware is current 

 

wireless speeds are less than the decreased wired connection though laptop connection speed to router shows upwards of 700mb  - but suspect when I fix the wired issue then wireless will improve 



Any suggestions appreciated. 

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#1
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1 Accepted Solution
Re:Slow wired connection-Solution
2023-06-09 16:02:53 - last edited 2023-06-12 11:50:56
UPDATE: Problem resolved by factory reset of router and re-config. Now getting expected speed of 900mb+ wired and 500mb wireless.
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#3
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3 Reply
Re:Slow wired connection
2023-06-06 08:49:41

  @pmtcatty29 

 

Hello, since the ISP modem is working on Bridge mode, please make sure only one device (either the router or your laptop) connects to the ISP modem at a time when you test the speed.

 

In addition, we have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.

 

 

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#2
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Re:Slow wired connection-Solution
2023-06-09 16:02:53 - last edited 2023-06-12 11:50:56
UPDATE: Problem resolved by factory reset of router and re-config. Now getting expected speed of 900mb+ wired and 500mb wireless.
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#3
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Re:Slow wired connection
2023-06-12 11:50:51

  @pmtcatty29 

 

Thanks a lot for the update, glad to hear that you've resolved the problem!

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