Community, Deco app security

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Community, Deco app security

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Community, Deco app security
Community, Deco app security
2023-07-09 09:43:31 - last edited 2023-07-17 10:47:45
Model: Deco X20-DSL  
Hardware Version:
Firmware Version: Latest

Hi 

After the latest update I now have an issue regarding security.

On the security section of the app. web, intrusion and Iot, revert back to disabled no matter how many times I enable them, and iv gone from seeing data to having no data.

Any help on this would be appreciated 

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#1
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1 Accepted Solution
Re:Deco app security -Solution
2023-07-14 03:34:45 - last edited 2023-07-17 10:47:45

  @Gaz11- 

Hi, Thanks for the update.

The engineer also gave me an update on this issue and you could find the beta firmware here:

https://community.tp-link.com/en/home/forum/topic/615158

 

Please feel free to let me know whether it is working or not.

Thank you very much.

Best regards.

 

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#5
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5 Reply
Re:Deco app security
2023-07-10 07:47:33

  @Gaz11- 

Hi, welcome to the community.

Have you subscribed HomeShield Pro on Deco X20-DSL?

Could you please help record a video clip of web/intrusion/Iot automatically reverting back to "disabled" no matter how many times enabling these features?

Please also refer to this link to help me submit the APP log:

(Please add community in the Subject. Thank you in advance.)

How to submit Deco APP log

 

Thank you very much.

Wait for your reply.

 

 

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#2
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Community Re:Deco app security
2023-07-10 14:13:11

  @David-TP 

Hi David thanks for replying. I have submitted the app log and added a picture of my subscription. I did make a video of what was happening but it's only letting me upload a picture but not videos.

 Thank you for your hep

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#3
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Re:Deco app security
2023-07-13 16:14:27
Hi David Just thought i would give an update on the issue I'm having. They have identified the issue (did not say what it is) and to fix it they need to issue a beta firmware. This will be done asap. Thanks for your help
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#4
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Re:Deco app security -Solution
2023-07-14 03:34:45 - last edited 2023-07-17 10:47:45

  @Gaz11- 

Hi, Thanks for the update.

The engineer also gave me an update on this issue and you could find the beta firmware here:

https://community.tp-link.com/en/home/forum/topic/615158

 

Please feel free to let me know whether it is working or not.

Thank you very much.

Best regards.

 

Recommended Solution
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#5
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Re:Deco app security
2023-07-14 14:50:22
Hi David Thanks for the link. I have applied the beta firmware and at the moment all seems to be working as in all security features are staying enabled. Again thanks for your help
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