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“Has no internet access” pop up on new Nokia C21 when connected to deco

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“Has no internet access” pop up on new Nokia C21 when connected to deco

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
“Has no internet access” pop up on new Nokia C21 when connected to deco
“Has no internet access” pop up on new Nokia C21 when connected to deco
2023-07-18 21:17:07
Model: Deco M5  
Hardware Version:
Firmware Version: 1.7.1 build 20230608 rel 74023

Deco M5

just bought Nokia c21 android mobile

connects to BT hub ok 

when connects to Deco, get prompt every minute or so Wi-Fi “Has no internet access”

new phone, reset settings, connecting at 2.4

please can someone help?

Many thanks

m5

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Re:“Has no internet access” pop up on new Nokia C21 when connected to deco
2023-07-19 06:43:44

  @Shappers 

Hi, Here are some suggestions for you:

1. turn off "Mesh" technology on the Deco APP for Nokia c21

2. Reserve IP address for Nokia c21 under Deco APP>More>Advanced>Address servation.

3. Change the DNS server under Deco APP>More>Advanced>DHCP Server>DNS server to 1.1.1.1/1.0.0.1.

 

If it is still the same, please go to Deco APP>Security>add Nokia c21 into Device Isolation to see whether it made any difference.

Thank you very much.

Wait for your reply.

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Re:“Has no internet access” pop up on new Nokia C21 when connected to deco
2023-07-20 12:31:40

  @David-TP 

Many thanks both for your prompt reply and instructions

It is amazing how annoying the frequent pop up can be!

 

I have carried out task 1 & 2 - just wondering now mesh technology is disabled how the device will connect to different access points when I move around

 

For task 3, I added 1.1.1.1 as the Primary DNS and 1.0.0.1 as the Secondary DNS

 

I have been walking around the house and received three pop ups in about 10 minutes 

 

I therefore isolated the device and now have received one pop up in about 10 minutes which is certainly much better

 

Do you know if there are any more configuration changes I could make to eradicate this altogether?

 

Many Thanks

Shappers

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