Hello @Kevin_Z,

Thank you for replying. I have visited the webpage you linked and have followed the instructions, but my issue remains unsolved. My case is case number 2.

Answers to your question:

1. I am not entirely sure by what you mean by saying "network topology," are you asking about the white box Etisalat set up in my house, which is connected to my router, so that I can access the internet?
2. My IPv4 connection on the AX55 is good. Sorry, but I don't exactly understand why you need my IP address, I am not sure whether it is safe to share it or not.
3. Sadly, I asked my ISP (Etisalat), and their agents don't even know the answer, they said they will send a technician to my house because they can't "check" from their end. Clearly, they don't know what IPv6 is. I told them I don't want a technician coming to my house, because it's very useless, and the technician wouldn't even be able to figure the answer solely by coming to my house. However, I do know that my IPv4 connection type is PPPOE.

Hello @Kevin_Z,

My ISP (Etisalat) does provide IPv6 access. On my previous router, Etisalat also was my ISP, and I had IPv6 access.

However, I think I found a solution. Basically, I went to my old router's configuration page for IPv6 and took a screenshot, here it is:

Based on these settings, can you go to my router's emulator IPv6 settings and apply settings equivalent to these on the emulator, and then take a screenshot of them and send me it? I tried doing it myself but it didn't work, so I just want to make sure I applied the correct settings by looking at what you applied.

Thanks for the help.

Hello @Kevin_Z,

This is not my actual router, this is an emulator, if you get asked for a login password, type in anything, it will log you in.

Hello @Kevin_Z,

Here are the settings that I think are the correct settings, but when applied, I lose internet access.