PX50 Powerline backhaul not working
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
The powerline backhaul isn't running on my 3 deco PX50's and there is no way to force it to run, will there be a firmware update to force this feature in future? If not I will be returning the product to Amazon. I have them on the same powerstrip for testing and they still show wifi backhaul in the app.
I am in the UK and purchased them from amazon in a 3 pack.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi @Alexmesh
Please check and go through some basic troubleshooting suggestions we've provided here in the following thread:
What can we do if Deco PX50 not using Powerline backhaul
If none of these helps and you want this to be figured out urgently, please email support.forum@tp-link.com with the subject [Forum ID 615946] PX50 Powerline backhaul not working, and we will have a specialist look into this as soon as possible.
- Copy Link
- Report Inappropriate Content
Hi @Alexmesh
Please check and go through some basic troubleshooting suggestions we've provided here in the following thread:
What can we do if Deco PX50 not using Powerline backhaul
If none of these helps and you want this to be figured out urgently, please email support.forum@tp-link.com with the subject [Forum ID 615946] PX50 Powerline backhaul not working, and we will have a specialist look into this as soon as possible.
- Copy Link
- Report Inappropriate Content
Thanks, I tried a bunch of those and talked to support but nothing got it working in powerline mode and am awaiting and engineer reply. Will this issue be escalated now as a number of people have posted about the same issue on these forums and they seem to be UK based also.
I'm guessing there could be others who don't even know they have the issue too as they don't think to check the connection symbols in the app.
- Copy Link
- Report Inappropriate Content
Yes, we have reported the issues discussed here in the community to the support engineers and development team, they are analyzing why the powerline backhaul fails in some networks. I can also escalate your case to engineering if you're willing to troubleshoot this further.
Please let me know how you would like to proceed. Thank you very much for your patience and understanding.
- Copy Link
- Report Inappropriate Content
@Kevin_Z Thanks. I have a case number with support chat if I could PM it to you I think they might of already forwarded it to the engineers.
I have a UK 3 pack purchased via Amazon prime a few days ago if that helps.
Also another thing I noticed is the roaming thing doesn't kick in much I've been right next to another unit in the garage when the other is in the house with poor signal and it's not moved me to the closer access point, is this something that can be altered via future firmware? I feel the app is rather limited and doesn't allow for power users to change certain parameters.
- Copy Link
- Report Inappropriate Content
Thank you very much for getting back with the detailed info. I'm happy to hear that you have been working with the support engineers and I hope they can provide a solution soon.
Regarding the signal source option, it's currently not supported on Deco PX50. Some of the Deco models have already supported the requested signal source selection, you may refer to this FAQ for details.
You may keep an eye on the Deco App for any newer versions of the PX50 to get more features.
- Copy Link
- Report Inappropriate Content
@Kevin_Z How can i get support from your company to solve the PLC-backhaul option? I really need there a support.
- Copy Link
- Report Inappropriate Content
I found you have emailed support and we will confirm it and then get back to you as soon as possible.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 1362
Replies: 7
Voters 0
No one has voted for it yet.