Problem in "Archer VR600 v3 0" There is no internet when the electricity is cut off and back on
Problem in "Archer VR600 v3 0" There is no internet when the electricity is cut off and back on
I bought this router 8 months ago and I have been facing this problem since the purchase I updated to the latest firmware and I am still facing the problem so I spoke to customer service via chat and he told me to download a copy that he sent me which I downloaded and tried and the problem is still continuing
The problem is that when the power is interrupted and restarted again, the Internet is cut off and disconnected for hours. If I left the router and did not restart it, but as soon as I made a restart, the Internet returned and works normally without problems, and I attached pictures showing that
The first picture is after the power is back on and before restarting the router
another one after I try to restart the router
What should I do to solve this problem that is causing me many problems?
Thanks in Advance.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, thank you very much for posting on TP-Link Community.
Upon checking, the latest firmware for Archer VR600 V3 is Archer VR600(EU)_V3_1.5.0 Build 220518, please download it from the official website and update the firmware to see if it helps:
Firmware Download for Archer VR600 V3
If the problem still happens, please confirm if unplugging the power supply and plugging it back will be able to reproduce the issue or not.
- Copy Link
- Report Inappropriate Content
@Sunshine I updated the firmware to the version you mentioned Firmware Version:1.5.0 0.9.1 v009e.0 Build 220518
I tried to unplug the router adaptor and try to re-plug it again and I faced the same problem, I needed to restart the router to restore the internet connection even after updating the firmware.
And I tried the solution mentioned in this topic
https://community.tp-link.com/en/home/forum/topic/597254Also the problem remained the same and not solved.
- Copy Link
- Report Inappropriate Content
Hi, thank you very much for the update.
After the issue happens, may I know how you rebooted the device to get internet again? By pressing the on/off button, or unplugging and plugging the power adapter again, or reboot it via web interface?
If you click the Advanced tab -> Network -> Internet and select "Connect", will it also connect to the Internet with no issue as mentioned in this topic: https://community.tp-link.com/en/home/forum/topic/597254
By the way, who is your ISP please?
- Copy Link
- Report Inappropriate Content
@Sunshine Thank you for your responses,
After the issue happens, may I know how you rebooted the device to get internet again?
Whether I restart it by disconnecting the adapter and reconnecting it, pressing the on/off button, or through the router page (software restart), in all three cases, the Internet returns after restarting, I tried all three methods.
About my ISP: I am from Egypt and My ISP is: Telecom Egypt (We)
If you click the Advanced tab -> Network -> Internet and select "Connect", will it also connect to the Internet with no issue as mentioned in this topic: https://community.tp-link.com/en/home/forum/topic/597254
I tried this and when I clicked disconnect and connect, the internet returned, I attached this operation in the images below
1- when the issue happened and lost internet
2- Advanced tab -> Network -> Internet
3- I clicked disconnect and after that clicked on connect after disconnected
4- after that the internet returned
- Copy Link
- Report Inappropriate Content
Thank you very much for the detailed information.
To assist you efficiently, I've forwarded your case to the TP-Link support engineers, who will contact you with your registered email address later. Please pay attention to your email box for follow-up.
- Copy Link
- Report Inappropriate Content
@Sunshine i have same problem with w9960 bought from amazon 2-3 weeks ago every electricy cut off internet connecting after 1 hours my isp turk Telekom but i think problem at modem help
- Copy Link
- Report Inappropriate Content
@Eng-H did you solve problem
- Copy Link
- Report Inappropriate Content
@Eng-H Have you solved the problem? I am also from Egypt (
ISP: Telecom Egypt - WE
Router: Archer VR400
- Copy Link
- Report Inappropriate Content
@msaleh Unfortunately, the problem has not been solved yet.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1592
Replies: 13
Voters 0
No one has voted for it yet.