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Deco M4 connection issue with nest hello doorbell

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Deco M4 connection issue with nest hello doorbell

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M4 connection issue with nest hello doorbell
Deco M4 connection issue with nest hello doorbell
2023-08-10 23:19:43
Model: Deco M4  
Hardware Version: V4
Firmware Version: 1.1.1 build 20230201 real 37427

Hello

 

I have a Deco M4 mesh set up and recently tried to connect my nest hello wired doorbell. The WiFi connection keeps dropping out and shows the camera as offline. All of my other products work fine. I've tried port forwarding and address reservation. The doorbell works fine when I use my mobile as a hotspot but this isn't practical. Any other suggestions?

 

Thanks

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#1
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5 Reply
Re:Deco M4 connection issue with nest hello doorbell
2023-08-11 07:44:00

  @KH90 

Hi, here are some suggestions for your reference:

1. Turn off "Mesh Technology" under devices settings on the Deco APP.

2. Disable "beamforming" under Deco APP>More>Advanced.

3. Set connection preference to the nearest Deco and choose the 2.4 GHz band.

How to select a preferred signal source on the Deco App

 

Thank you very much.

best regards.

Deco Monthly Recap- Check What's Currently Going on With Deco Deco X50/X55_V1_1.6.0 Open for Test! Try to leave a Message if urgent help is required.
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#2
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Re:Deco M4 connection issue with nest hello doorbell
2023-08-11 08:01:51

  @David-TP 

 

Hi

 

Thanks for your reply. I can't see the beam forming option on my deco app. I've checked and my app is up to date. 

 

Thanks

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#3
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Re:Deco M4 connection issue with nest hello doorbell
2023-08-11 08:21:17

  @KH90 

Hi, Normally Beamforming is just under Fast Roaming and if you can not see it, I wonder if it might not support it.

But don't worry, have you tried other suggestions?

If none of them helped, Could you please send an email to support.forum@tp-link.com with the following information:

1. How often would the doorbell usually drop the connection?

2. Could you please set up connection alerts on the Deco APP? It could help record the online and offline time of the Nest doorbell. After that, please refer to this link to help me submit the Deco APP log:

How to configure the Connection Alerts feature on the Deco app

How to submit Deco APP log

 

Thank you very much.

Best regards.

 

 

 

Deco Monthly Recap- Check What's Currently Going on With Deco Deco X50/X55_V1_1.6.0 Open for Test! Try to leave a Message if urgent help is required.
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#4
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Re:Deco M4 connection issue with nest hello doorbell
2023-08-11 11:09:45

  @David-TP 

 

Hi David

 

Many thanks, I've tried the other suggestions and still experiencing issues. I've sent a separate email and the logs via the app, mentioning this forum link in both.

 

Thanks

 

Kishan 

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#5
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Re:Deco M4 connection issue with nest hello doorbell
2024-02-07 16:47:05

  @KH90 Did you ever get this resolved?  I'm experiencing something similar with my system.

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#6
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