Incorrect password, but it is correct!!

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Incorrect password, but it is correct!!

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Andeh1

2023-08-14 17:13:28

Posts: 15

Helpful: 4

Solutions: 0

Stories: 0

Registered: 2023-07-23

Incorrect password, but it is correct!!

2023-08-14 17:13:28

Model: Deco X50

Hardware Version:

Firmware Version:

Hi there,

I have never had this before, but most days my phone drops off my home WIFi & claims ''incorrect password'' - on my phone I turn wifi off, then on again, and it connects fine.

Have tried forgetting the network and re-joining but no luck.

No other devices impacted, and it seemed to suddenly start a week or so ago.

Any suggestions?

Deco's are in wireless AP mode

4 Reply

David-TP

2023-08-15 06:12:17

Posts: 12796

Helpful: 1800

Solutions: 1294

Stories: 9

Registered: 2020-04-14

Re:Incorrect password, but it is correct!!

2023-08-15 06:12:17

@Andeh1

Hi, May I know the model number and the OS of the smartphone?

Is it connected to the 2.4Ghz or 5Ghz?

And I see your Deco X50-POE is on 1.1.0, a new firmware 1.2.3 has been released a few weeks ago. It is also suggested to update the Deco X50-POE to the latest firmware:

Deco X50-PoE_V1_1.2.3 Build 20230529

How to Update the Firmware of Deco (method 2 via web UI)

Thank you very much.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.