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Incorrect password, but it is correct!!

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Incorrect password, but it is correct!!

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Andeh1

2023-08-14 17:13:28

Posts: 11

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Registered: 2023-07-23

Incorrect password, but it is correct!!

2023-08-14 17:13:28

Model: Deco X50

Hardware Version:

Firmware Version:

Hi there,

I have never had this before, but most days my phone drops off my home WIFi & claims ''incorrect password'' - on my phone I turn wifi off, then on again, and it connects fine.

Have tried forgetting the network and re-joining but no luck.

No other devices impacted, and it seemed to suddenly start a week or so ago.

Any suggestions?

Deco's are in wireless AP mode

4 Reply

David-TP

2023-08-15 06:12:17

Posts: 12299

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Registered: 2020-04-14

Re:Incorrect password, but it is correct!!

2023-08-15 06:12:17

@Andeh1

Hi, May I know the model number and the OS of the smartphone?

Is it connected to the 2.4Ghz or 5Ghz?

And I see your Deco X50-POE is on 1.1.0, a new firmware 1.2.3 has been released a few weeks ago. It is also suggested to update the Deco X50-POE to the latest firmware:

Deco X50-PoE_V1_1.2.3 Build 20230529

How to Update the Firmware of Deco (method 2 via web UI)

Thank you very much.

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

Andeh1

LV1

2023-08-15 19:09:17

Posts: 11

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Registered: 2023-07-23

Re:Incorrect password, but it is correct!!

2023-08-15 19:09:17

Thanks, it's a Samsung S21 FE running android 13. I have updated the firmware, thanks

David-TP

2023-08-16 08:01:11

Posts: 12299

Helpful: 1698

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Registered: 2020-04-14

Re:Incorrect password, but it is correct!!

2023-08-16 08:01:11

@Andeh1

Thanks for the update and did it help a little bit with the latest firmware?

Best regards.

Andeh1

LV1

2023-09-04 11:14:03

Posts: 11

Helpful: 3

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Stories: 0

Registered: 2023-07-23

Re:Incorrect password, but it is correct!!

2023-09-04 11:14:03

Unforuntely it hasn't made any difference at all.

Only seems to be my phone suffering this, but I have also never had it before.

Any thoughts on what else I could try?

Thanks

Incorrect password, but it is correct!!

Incorrect password, but it is correct!!

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