Cannot load app to iphone

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2023-08-18 18:02:18

Posts: 2

Helpful: 2

Solutions: 0

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Registered: 2020-03-12

Cannot load app to iphone

2023-08-18 18:02:18

Model: Deco M4

Hardware Version: V2

Firmware Version: 1.5.6

I have been using the Deco M4 mesh, and it's app on a Samsung phone with no problems.

I also have the app on an iPad with no problems..

I have just changed to iPhone 14 pro max, and when I download the Deco app, it wants me to set up the network again.

Can anyone advise how to get the iPhone app just to "read" the current setup, and show everything like the iPad and Samsung.

I have tried deleting the app and starting again, but still the same.

Any help appreciated.

1 Reply

2023-08-21 05:43:10

Posts: 12545

Helpful: 1738

Solutions: 1205

Stories: 9

Registered: 2020-04-14

Re:Cannot load app to iphone

2023-08-21 05:43:10

Hi, welcome to the community.

On the new iPhone 14 pro max, did you log into the same email account that was used to set up Deco as the Samsung phone and iPad?

Best regards.