Problem with Deco app

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Problem with Deco app

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Ronata

2023-08-19 08:25:19

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Helpful: 2

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Registered: 2020-03-12

Problem with Deco app

2023-08-19 08:25:19

Model: Deco M4

Hardware Version: V2

Firmware Version: 1.5.6

I have moved from Samsung phone to iPhone. When I download the app onto iPhone it will not "see" the current network and the M4 nodes, and asks me to set up from scratch, even the network is working fine.

can anybody advise how to get the app working correctly?

many thanks .

1 Reply

David-TP

2023-08-21 03:38:50

Posts: 12269

Helpful: 1695

Solutions: 1081

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Registered: 2020-04-14

Re:Problem with Deco app

2023-08-21 03:38:50

@Ronata

Hi, did you also log into the previous email account which was used to set up Deco on iPhone?

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

Problem with Deco app

Problem with Deco app

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