Can't link my new deco x20 to Alexa

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Can't link my new deco x20 to Alexa

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Can't link my new deco x20 to Alexa
Can't link my new deco x20 to Alexa
2023-08-21 07:12:57 - last edited 2023-08-28 11:18:29
Model: Deco X20  
Hardware Version: V2
Firmware Version: 1.0.3 build

Hello, 

 

I upgraded my wifi router to a deco x20 mesh. I previously had an Ax1500 archer 10. This Archer 10 worked perfectly and would even link up with Alexa. However, I needed a system with enhanced parental control and superior coverage; hence, the x20 mesh better. 

 

For a day or two, I have not been able to link my x20 to Alexa. On the package box, it says x20 is compatible with Alexa, but when I try to link via deco app after I had enabled on Alexa app, I simply can't find the x20. At step 2 under choose network device. All I see is non-available (please see screenshot below). I was wondering if any one could help.

 

Thank you. 

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1 Accepted Solution
Re:Can't link my new deco x20 to Alexa-Solution
2023-08-22 02:27:10 - last edited 2023-08-28 11:18:29

  @Wally777 

Hi, It is suggested to update the firmware of Deco X20 V2 to the latest version first:

Deco X20(EU)_V2_1.2.1 Build 20230726

 

Wait for your reply.

Best regards.

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Re:Can't link my new deco x20 to Alexa-Solution
2023-08-22 02:27:10 - last edited 2023-08-28 11:18:29

  @Wally777 

Hi, It is suggested to update the firmware of Deco X20 V2 to the latest version first:

Deco X20(EU)_V2_1.2.1 Build 20230726

 

Wait for your reply.

Best regards.

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#2
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Re:Can't link my new deco x20 to Alexa
2023-09-08 04:27:31

  @David-TP 

Hello,

I just tried this tonight and it worked.

Thanks very much. 

 

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