Connected devices revert to factory name

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Connected devices revert to factory name

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Connected devices revert to factory name
Connected devices revert to factory name
2023-08-28 20:32:48

I have deco x60 ax5400 mesh at home and generally works fine. One frustrating issue I see happening is that some devices revert to original factory name.  This happens after I have saved personalised name into the deco app. Not right away can be a couple of days. Happens with some ring devices, LG tv as well. I would say there is about 10 devices that I see this happening. 

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Re:Connected devices revert to factory name
2023-08-29 06:49:39 - last edited 2023-08-29 06:52:32

  @Kendow 

Hi, welcome to the community.

Could you please refer to this link to help me submit the Deco APP log first?

How to submit Deco APP log

After that, it is also suggested to restart Deco once after changing the device name, and then reconfigure the connection alerts.

A new version of Deco IOS APP 3.5.18 has been released a few days and it is also suggested to update to the latest Deco APP first.

Thank you very much and best regards.

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