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Wired device not seen on main device. M4

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Wired device not seen on main device. M4

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Wired device not seen on main device. M4
Wired device not seen on main device. M4
2023-08-29 11:53:11 - last edited 2023-08-29 11:55:09
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.5.8

I have a set of three Deco M4 devices, configured as Access Points.

On one of the Deco M4 devices I connected a Synology NAS by wire.

in the deco app the device was always visible, until I set that deco M4 device as my master device.

I can see wired devices connected to the remote nodes, but not if connected to the main device. Anybody else with the same experience? 
edit: The NAS is working fine, but just not seen in the deco app.

 

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#1
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4 Reply
Re:Wired device not seen on main device. M4
2023-08-30 06:18:02

  @RobinNL 

Hi, welcome to the community.

Are these 3 Deco M4 connected via Ethernet Backhaul?

Would there be any network switch involved?

And Could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

Thank you very much and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#2
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Re:Wired device not seen on main device. M4
2023-08-30 07:49:24

  @David-TP 

The new primary device is using two ports: the first one is connected to my ASUS router (the rest of my network is connected to a 16P gigabit switch also connected to the router).

the second port is connected to my NAS. I also switched ports, it doesn't change anything I see.

Before I set this node as the master device, the NAS was visible as a wired device. The port to the router / switch was never shown in the deco app. I have one other node with a wired backhaul, connected via a cable to the switch.

I have two other nodes (I added 1 extra to the set of three for the garden) connected wirelessly. When I now connect a device (like my laptop) to the second node it shows the device as wired, I think in the past when this one was my master node it also was not showing anything that was connected to it. I will check for the log upload,

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#3
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Re:Wired device not seen on main device. M4
2023-08-30 09:17:54

I just uploaded the log files.

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#4
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Re:Wired device not seen on main device. M4
2023-08-31 02:43:24

  @RobinNL 

Hi, Thanks for the update.

the logs have been received and forwarded to the engineers for further assistance.

Please check the email for further suggestions.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#5
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Helpful: 1

Views: 476

Replies: 4

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