Solution HomeCare Parental Control & QoS Suddenly Stopped Working
This Article Applies to:
TP-Link Routers/Deco products with HomeCare features, including Archer AX10000/AX11000/AX6000/GX90/AX50/C5400/C5400X/A20v3/C4000/C3150/C2300/Deco M5/Deco M9/Deco X60v1/Deco X60 v2/Deco X20 v1/Deco P7 v1
Issue Description:
The same parental control settings was working fine before, suddenly stopped working recently. Bedtime or pausing internet etc. doesn't work at all.
For example, the device in parental control profile can still access the Internet during the blocking time of Bedtime.
In addition, QoS function stops working as well.
Solution:
Updated on Sep. 26th 2023
Glad to inform you that we have located the HomeCare issue, new official firmware have been released or are in releasing process now to solve the problem, please pay close attention to any new firmware release through your router Web GUI, Deco App or TP-Link official website, here are the status of new firmware for the affected models:
Firmware Upgrade Instructions:
For Wireless Routers: How to Upgrade the Firmware on the TP-Link Wi-Fi Routers
For Deco products: How to Update the Firmware of Deco
| Model |
Hardware Version |
Status |
| Archer AX10000 |
V1.6 |
New firmware 1.3.4 Build 20230906 rel.74809 is available |
| Archer AX10000 | V2.6 | New firmware 2.1.6 Build 20230907 rel.65510 is available |
| Archer AX11000 |
V1 |
New firmware 1.3.4 Build 20230906 rel.74809 is available |
| Archer AX11000 |
V2 |
New firmware 2.1.6 Build 20230907 rel.65510 is available |
| Archer AX6000 |
V1 |
New firmware 1.3.2 Build 20230906 rel.52143 is available |
| Archer AX6000 |
V2 |
New firmware 1.1.3 Build 20230906 rel.52177 is available |
| Archer GX90 |
V1 |
New firmware 1.1.3 Build 20230906 rel.45225 is available |
| Archer AX50 |
V1 |
New firmware 1.0.13 Build 20230906 rel.40682 is available |
| Archer C5400 |
V2 |
New firmware 1.2.9 Build 20230907 rel.96516 is available |
| Archer C5400X |
V1 |
New firmware 1.1.5 Build 20230906 rel.10576 is available |
| Archer A20 |
V1 |
New firmware 1.1.3 Build 20230907 rel.90532 is available |
| Archer A20 |
V3 |
New firmware 1.0.5 Build 20230906 rel.26395 is available |
| Archer C4000 |
V2 |
New firmware 1.1.4 Build 20230907 rel.37295 is available |
| Archer C4000 |
V3 |
New firmware 1.0.5 Build 20230906 rel.9437 is available |
| Archer C3150 | V2 | New firmware Build 220919 is available |
| Archer C2300 |
EU V1 |
New firmware 2.0.7 Build 20230906 Rel. 34754 is available |
| Archer C2300 |
US V1 |
New firmware 2.0.7 Build 20230906 Rel. 35477 is available |
| Archer C2300 |
EU V2 |
New firmware 1.1.3 Build 20230906 rel.41773 is available |
| Archer C2300 |
US V2 |
New firmware 1.0.2 Build 20230911 rel.3029 is available |
| Deco M5 |
V1&V2&V3&V3.20 |
New firmware 1.7.3 Build 20230906 Rel. 59213 is available |
| Deco M9 Plus |
V1 |
New firmware 1.6.2 Build 20230906 Rel. 78043 is available |
| Deco M9 Plus |
V2&V2.20 |
New firmware 1.6.2 Build 20230906 Rel. 80158 is releasing |
| Deco X60 |
V1 |
New firmware 1.5.2 Build 20230908 Rel. 32618 is available |
| Deco X60 |
V2 |
New firmware 1.5.2 Build 20230908 Rel. 32942 is available |
| Deco X20 |
V1 |
New firmware 1.5.2 Build 20230908 Rel. 32721 is available |
| Deco X20 |
V1.20 |
New firmware 1.5.2 Build 20230908 Rel. 33060 is available |
| Deco X20 | V2.0 | New firmware 1.2.3 Build 20230906 Rel. 41655 is available |
| Deco P7 | V1 | New firmware 1.4.10 Build 20230911 Rel. 39844 is available |
Original Solution
We have been aware of the HomeCare issue and reported to related engineers. Our dedicated team is actively working to resolve this issue and restore the functionality as quickly as possible. We understand the importance of Parental Control in ensuring a safe and secure online environment, and we assure you that we are prioritizing its resolution.
We will keep you informed of any updates or developments regarding this issue. Your patience and understanding are greatly appreciated.
For now, if you need to limit the internet access time of kids' devices, you could use Access Control Blacklist first to block client devices when necessary. We sincerely apologize for any inconvenience this may have caused
Note: If your device model is not listed above but has similar issues with parental control, the cause would be different, please start a new thread to provide more details.
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ShanoDD wrote
Ok so my AX50 is blocking internet traffic like through a browser. But YouTube works flawlessly. The pause button on profiles seems to have been utterly stuffedup.
Hi, do you mean YouTube app cannot be blocked but other websites like youtube.com can be blocked successfully? And pause button doesn't take effect at all?
And what is your current firmware version on the AX50 V1?
@888star could you please confirm if your AX50 V1 is having the same issue with YouTube app and pause button only?
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Javilonas wrote
I've just updated my AX50 router with the firmware from https://static.tp-link.com/upload/firmware/2023/202309/20230927/Archer%20AX50(UE)_V1_230907.zip, and so far, everything is working fine
Version: 1.0.13 Build 20230907 rel.67739(4555)
Thanks a lot for the feedback, glad to hear that it solves the problem.
By the way, may I know whether you block YouTube App successfully and pause internet works as well? since some other users are still having some issues, those information will be quite helpful, thanks in advance!
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As I mentioned in my previous message, everything works as it should, at least all the tests I have been running for the last few hours are correct ;)
I will continue testing to see if I can reproduce the errors that other users comment on, but so far I have not been able to reproduce those errors or problems with this latest version.
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when will the C3150 v2 firmware be available?
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@Sunshine for the X60 - i see its releasing since Sept 26 2023. Can you provide an estimated date for the X60 firmware update?
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Hi Sunshine,
I just came across this thread yesterday while searching for tips on why my parental controls were no longer working. I think I have a new issue related to this problem that I was hoping you (or someone with the same model also having issues) could confirm.
I noticed the same issue as others where my parental controls had stopped working. Before finding this thread I tried rebooting the router and upgrading the firmware, however neither fixed the issue. After playing around a bit I found that with the latest firmware I can either use access control (white list) OR parental controls, however I cannot use them at the same time. If the white list access control is on/active then it stops all parental controls from taking effect. Time restrictions get ignored and pausing the internet no longer works. As soon as I turn off Access Control the Parental Controls immidiately start taking effect and access is blocked.
I'm guessing this issue was introduced with the latest firmware in an effort to fix the original issue of parental controls not working. I've been able to repeatedly demonstrate the issue with my router. Curious if other models also have the same issue.
System Details:
Router: Archer A20 V3
Firmware: 1.0.5 Build 20230906 rel 26395
Issue: Access Control (white list) and Parent Controls cannot be used together. Parent Control gets disabled/ignored when Access Control is active.
Thanks,
FF
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@Sunshine thanks for all your hard work and providing new firmware! I have upgraded my Archer AX50 v1.0 to 1.0.13 Build 20230906 rel.40682(5553) however I have no history for any of my established profiles. Is there a workaround or recommendation you can make? Do I need to recreate these profiles? Something else?
Here's the recent system log in case it's helpful:
I'm happy to SSH into the router and gather any other logs or information you may need. However, I noticed port 22 is not open.
Thanks for any assistance you can offer.
Best,
ALK0
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I installed the 20230906 firmware update for the AX50 maybe a week or two ago. It worked fine for web filtering after the update. Today (10/14/23) I checked, and the filtering is NOT working again. Can you please help to see that the solution is more permanent?
Thank you!
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