Deco M3W shows Zero Clients connected

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Deco M3W shows Zero Clients connected

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M3W shows Zero Clients connected
Deco M3W shows Zero Clients connected
2023-09-11 12:10:29
Model: Deco M3W  
Hardware Version: V1
Firmware Version: 1.07 Build 20210106 Rel. 65893

I have setup the M3W to my current deco network.

1. X20 Voice - Level 1 Foyer

2. X20 Voice - Level 2 Master Bedroom

The new M3W

3. Level 2 - Common Area

 

However, I noticed the M3W is not getting any device connecting to it.

The IP address for my network is 192.168.68.XXX, but the IP of the M3W is showing 192.168.71.XXX.

 

Some of the steps which i have done

- I have tried to turn off the Level 2 X20, but devices just try to connect to Level 1 X20.

Turning it back on will get the device connecting back to my Level 2 X20 Voice.

- Rebooting the M3W does not work as well

- Rebooting the entire network also does not fix

 

Devices are slow at certain areas especially the Tapo CCTV which are mounted nearer to the M3W.


Anyone can assist in a fix?

How do I get the devices to connect to the nearest device?

Is there something to do with the IP address which seems to be on a different network instead?

 

 

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Re:Deco M3W shows Zero Clients connected
2023-09-14 08:05:14 - last edited 2023-09-14 08:06:09

  @Wastox 

Thank you very much for your time and patience.

I think the IP of Deco M3W is due to your current LAN Subnet mask, 255.255.252.0.

The current firmware for Deco M3W does not support displaying the connected clients. In other words, even if the devices are connected to Deco M3W, you might not be able to see it on the Deco APP.

I think the Tapo Cameras might already connect to Deco M3W. Due to the wireless specification of M3W, AC1200 versus AX1800 on Deco Voice X20, the wireless speed from M3W would be slower than other satellite Deco Voice X20.

Best regards.

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