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The deco is already Color Green But there is No internet

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The deco is already Color Green But there is No internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

JanJANJANjan

2023-10-01 10:07:20 - last edited 2023-10-09 11:05:26

Posts: 1

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Registered: 2023-10-01

The deco is already Color Green But there is No internet

2023-10-01 10:07:20 - last edited 2023-10-09 11:05:26

Model: Deco M5

Hardware Version:

Firmware Version:

Hello after Setting up the M5 Deco The Deco already Turned green but when I am using the internet from the deco it is showing there is not internet and when I tried Internet speedtest it say failed and I am offline but when I used the internet directly I have internet

1 Accepted Solution

David-TP

2023-10-07 02:35:46 - last edited 2023-10-09 11:05:26

Posts: 12878

Helpful: 1816

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Registered: 2020-04-14

Re:The deco is already Color Green But there is No internet-Solution

2023-10-07 02:35:46 - last edited 2023-10-09 11:05:26

@JanJANJANjan

Hi, may I know your internet service provider?

Is Deco the only device that is connected to the ISP fiber/cable modem/box?

Could you please help me run a simple test:

1. please go to Deco APP>More>Internet connection type>IPV4 and note down the IP address here.

2. then unplug the main Deco and connect a computer via Ethernet cable to the modem box.

3. check the IP address on the computer to see whether it received the same IP address.---How to find IP address on your devices

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Recommended Solution

1 Reply

David-TP

2023-10-07 02:35:46 - last edited 2023-10-09 11:05:26

Posts: 12878

Helpful: 1816

Solutions: 1300

Stories: 9

Registered: 2020-04-14

Re:The deco is already Color Green But there is No internet-Solution

2023-10-07 02:35:46 - last edited 2023-10-09 11:05:26

@JanJANJANjan

Hi, may I know your internet service provider?

Is Deco the only device that is connected to the ISP fiber/cable modem/box?

Could you please help me run a simple test:

1. please go to Deco APP>More>Internet connection type>IPV4 and note down the IP address here.

2. then unplug the main Deco and connect a computer via Ethernet cable to the modem box.

3. check the IP address on the computer to see whether it received the same IP address.---How to find IP address on your devices

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

The deco is already Color Green But there is No internet

The deco is already Color Green But there is No internet

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