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Unable to change network to 2.4gjz

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Unable to change network to 2.4gjz

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Unable to change network to 2.4gjz
Unable to change network to 2.4gjz
2023-10-10 09:55:13
Tags: #X20
Model: Deco X20  
Hardware Version:
Firmware Version: Latests

I'm trying to disable the 5ghz so I can connect some smart devices, but when I change it in the app it's changing as when I connect it still says I'm connected to the 5ghz range.

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Re:Unable to change network to 2.4gjz
2023-10-11 03:09:47

  @Cookbook 

Hi, may I know the model number of your mobile client? It looks like a Samsung phone.

Have you checked the device settings on the Deco APP? Would it display connecting to 5Ghz as well?

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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Re:Unable to change network to 2.4gjz
2023-10-11 05:19:36

  @David-TP 

It's pixel 7 pro

So as you can see it's connected to the guest network which should only be 2.4.

 

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#3
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Re:Unable to change network to 2.4gjz
2023-10-11 08:28:12

  @Cookbook 

Hi, could you please refer to this link to submit the Deco APP log:

How to submit Deco APP log

Then please restart the Deco system and check again whether the same issue continues.

Best regards.

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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