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Can't connect M5 to Virgin Hub4 when I put in Modem Mode

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Can't connect M5 to Virgin Hub4 when I put in Modem Mode

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Baggers0161

2023-10-23 07:59:30

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Registered: 2023-10-23

Can't connect M5 to Virgin Hub4 when I put in Modem Mode

2023-10-23 07:59:30

Model: Deco M5

Hardware Version: V3

Firmware Version: 3.6.10

Hi,

I've had my M5 network running for a few years, connected to a Virgin Hub 4, no problems. I recently reset everything back to default (as I had an issue with SkyQ) and when I went through the setup process to create a new network, whenever I put my Hub into Modem mode the primary M5 won't connect. When the Hub is in Router mode it connects fine, and most devices operate normally (except my Macbook and web access but that is for another posting!).

Any ideas?

Baggers0161

3 Reply

David-TP

2023-10-24 12:00:21

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Re:Can't connect M5 to Virgin Hub4 when I put in Modem Mode

2023-10-24 12:00:21

@Baggers0161

Hi, welcome to the community.

When the VM hub is in modem mode, have you checked the internet connection type on the Deco? Do you need a PPPoE username and password for the Virgin Media service?

If possible, you could also connect a laptop via an Ethernet cable to the VM hub when it is in bridge modem mode so that we can check what it is the correct internet connection type for Deco.

Wait for your reply and best regards.

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Baggers0161

LV1

2023-10-25 09:52:27

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Re:Can't connect M5 to Virgin Hub4 when I put in Modem Mode

2023-10-25 09:52:27

@David-TP All the info I can find says to use Dynamc IP which is the Default and I don't rememeber ever having to change this when I installed the Deco the first time.

David-TP

2023-10-30 09:41:23

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Re:Can't connect M5 to Virgin Hub4 when I put in Modem Mode

2023-10-30 09:41:23

@Baggers0161

Hi, if you have a wired laptop, we could connect it to the Virgin Hub 4 directly when the hub is in bridge modem mode. If the computer could get internet automatically, the connection is Dynamic IP.

If not, it is very likely the internet type is PPPoE and you could contact Virgin Media to see if you could get a pair of username and password.

Best regards.

Can't connect M5 to Virgin Hub4 when I put in Modem Mode

Can't connect M5 to Virgin Hub4 when I put in Modem Mode

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