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DECO MESH ROUTERS get automatically switched off (no signal light) and therefore no Network cover

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DECO MESH ROUTERS get automatically switched off (no signal light) and therefore no Network cover

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
DECO MESH ROUTERS get automatically switched off (no signal light) and therefore no Network cover
DECO MESH ROUTERS get automatically switched off (no signal light) and therefore no Network cover
2023-11-01 09:18:58 - last edited 2024-10-16 08:01:21
Model: Deco XE75  
Hardware Version:
Firmware Version:

I have 3 mesh router machines (DECO) installed to main ISP Router. The main DECO is connected throiugh LAN from ISP router and otehr two are connected through WI-FI

Since last 24 hours the DECO Routers are not working although the ISP router has network and we are connecting all personal deivces to the Wifi network of ISP router.

 

The DECO machines are not showing and light signal

- The DECO machines do not display any light and are appear disabled (even though connected to power and LAN). Refer attached pic of the machine display.

- The Deco App also displays a message as "Couldn't find Deco". 

 

We have connected with customer care technicians and tried all the recommended Troubleshooting, including Hard reset and  Interchanging of machines.

 

Can anyone help/advise pls

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Re:DECO MESH ROUTERS get automatically switched off (no signal light) and therefore no Network cover
2023-11-02 09:19:44

  @new-user_1 

Hi, Welcome to the community.

When I checked your TP-Link email ID, I noticed there is a 3-pack Deco XE75 and it is online. Have you fixed this issue already? Or it might be another Deco XE75 kit?

 

It is rare that all three units stop working at the same time. Has there been any power outage or storm recently?

Thank you very much and wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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