Unable to save connection changes

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Unable to save connection changes

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

its_jacko

2023-11-13 17:06:04

Posts: 1

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2023-11-13

Unable to save connection changes

2023-11-13 17:06:04

Tags:

Model: Deco XE75 Pro

Hardware Version:

Firmware Version: 1.2.2 Build 20230601 Rel. 66771

I'm trying to activate ipv6 connection over PPPoe (mirror my ipv4 connection) but when i try to save i just get the error "failed to save the information. Please try again later"

Does anyone know how to stop this appearing as i've reboot the devices (xe75 pros), rebooted by phone, installed the app on another phone. Short of factory resetting my devices and starting over with my configuration i'm running out of ideas so thought i'd ask on here first

Thanks

1 Reply

David-TP

2023-11-14 10:23:46

Posts: 12331

Helpful: 1705

Solutions: 1086

Stories: 9

Registered: 2020-04-14

Re:Unable to save connection changes

2023-11-14 10:23:46

@its_jacko

Hi, Thank you very much for your feedback on the community.

I see you also sent a support ticket and submitted the Deco APP log.

By the way, if you tried to manually input the PPPOE username and password, instead of syncing with IPV4, would you get the same error?

Can I have the model number of the ISP cable/fiber modem?

The case has been forwarded to the engineer. Hope he can help us locate the issue as soon as possible.

Thanks again and best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

Unable to save connection changes

Unable to save connection changes

Information

Voters 1

Tags