Deco stops working overnight

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Deco stops working overnight

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco stops working overnight
Deco stops working overnight
2023-11-20 10:24:37 - last edited 2023-11-20 12:10:59
Model: Deco X20  
Hardware Version:
Firmware Version:

Deco stops working overnight and must be rebooted each morning. 

Firewater is up to date. Works well during the day, mostly anyway. But every morning it must be rebooted physically.

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#1
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Re:Deco stops working overnight
2023-11-20 10:25:29 - last edited 2023-11-20 12:10:59

  @Capewi 

Firmware is up to date

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#2
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Re:Deco stops working overnight
2023-11-21 07:19:57

  @Capewi 

Hi, welcome to the community.

May I know who is your internet service provider?

Would the main Deco X20 turn red when it stopped working?

Have you set up any reboot schedule on the Deco X20?

 

Could you please help me run the following test when Deco stopped working again:

1. Please save a picture of the IPV4 settings on the Deco APP>More>Internet connection>IPV4 when internet dropped out.

2. Connect a wired laptop via Ethernet cable to the ISP cable/fiber modem and confirm the model is still working properly.

Wait for your reply and best regards.

 

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#3
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Re:Deco stops working overnight
2023-11-23 18:37:38
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#4
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Re:Deco stops working overnight
2023-11-23 18:53:43

  @David-TP 

ISP start, London, Ontario provider now part of Telus.

Deco and satilletes all red.

Reboot scheduled for 3AM daily, but issue predates that setup.

 

Modem worked as expected when connected to laptop via ethernet cable 

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#5
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