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Abnormal WAN port speed

AkiraChibi

2023-11-29 13:09:06

Posts: 8

Helpful: 5

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Registered: 2023-07-06

Abnormal WAN port speed

2023-11-29 13:09:06

Model: Deco BE85

Hardware Version: V2

Firmware Version: 1.0.13 Build 20230927 Rel. 38826

Deco App shows "Abnormal WAN port speed". As follows:

I am connecting the Deco to my 10G modem using Cat 6A cable. The speedtest can reach 3800+Mbps download so probably the negotiated WAN port speed is at least 5 Gbps, but I am not sure if it is 5G or 10G. Is there a way I can see the negotiated port speed anywhere?

Btw, I do connect some 1Gbps LAN device to the 2.5G ports of the Deco. Not sure if related.

Please look into this. Your help would be greatly appreciated!

6 Reply

David-TP

2023-11-30 03:18:29

Posts: 12443

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Registered: 2020-04-14

Re:Abnormal WAN port speed

2023-11-30 03:18:29

@AkiraChibi

Hi, Nice to see you again.

Could you please help me submit the Deco APP log here?

How to submit Deco APP log

Did you use "Test Internet Speed" on the Deco APP to do a speedtest?

Wait for your reply and best regards.

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AkiraChibi

LV1

2023-11-30 13:42:21

Posts: 8

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Registered: 2023-07-06

Re:Abnormal WAN port speed

2023-11-30 13:42:21

Log submitted.

I used https://www.speedtest.net/ to test speed.

Actually, the speed test in the App was not working, like this:

David-TP

2023-12-01 06:49:33 - last edited 2023-12-01 07:47:10

Posts: 12443

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Re:Abnormal WAN port speed

2023-12-01 06:49:33 - last edited 2023-12-01 07:47:10

@AkiraChibi

Hi, Thanks for the update. The logs has been received and forwarded to the engineers for further checking.

As for the "Test Internet speed" on the Deco APP, I tested on the Deco M5 and it did work properly. So did it fail all the time, or just randomly?

By the way, How many internet bandwidth you have subscribed from the internet service provider? Is it also 10G bandwidth?

The reason I ask is because I have received the same error notice on the Deco APP before, but it was more like a false alarm on the Deco APP which has been improved later via firmware upgrades. So I am quite curious whether the actual internet bandwidth is also affected.

Thank you very much and best regards.

AkiraChibi

LV1

2023-12-02 14:23:04

Posts: 8

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Registered: 2023-07-06

Re:Abnormal WAN port speed

2023-12-02 14:23:04

Hi. The "Test Internet speed" on Deco App fails all the time for me.

My Internet connection service offered by ISP is 10Gbps.

Thanks.

Cappuccino

LV1

2024-01-29 10:49:24

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Registered: 2021-04-06

Re:Abnormal WAN port speed

2024-01-29 10:49:24

Having the same problem on my Deco M9's. Working for 3 years so far and now this WAN message is there and caps my speed to just under 100Mbps instead of 500. Can you please fix this please since my setup has been the same for this period.

DietCokeBloke

LV1

2024-05-11 18:02:03

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Registered: 2024-05-11

Re:Abnormal WAN port speed

2024-05-11 18:02:03

@AkiraChibi @Cappuccino Try this. Go to the Deco app - More - Advanced - NAT forwarding - SIP ALG and disable it. Run the speed test again. I turned mine back on afterwards and so far it's still the same but if it drops again I will leave it disabled. Not sure what it is though or if a firmware brought the option in?

Abnormal WAN port speed

Abnormal WAN port speed

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